Account, payments & subscriptions

[jackietudy]

I need help! My name is Jackie  phone 

[Lhfreder]

I ordered a new remote # 2000996205 and tracking it has been returned to sender. Last known is in Brownsville Tx as of 10/1/2024. 

[dld7291]

Your website is telling me that I can’t subscribe because I don’t have a Roku device.  But I do have a device connected to my tv.  I unsubscribed a while back and am wondering if the device is older now and do I need a new device to be able to connect again?  I ordered a new stick and remote but if I can use my old device I would rather do that and cancel the order for the new one or send it back when it arrives.

please help as I want to use Roku for streaming.

thanks

Dave

[RokuReynan-L]

Hi, @jackietudy and @Lhfreder.

Welcome to the Roku Community!

Thank you for contacting us about your order and for seeking assistance. In this case,  you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

We hope this will be sorted out soon.

Regards,
Reynan

[Spencer2]

Where do I get the option to call or chat?

[RokuReynan-L]

Hi, @Spencer2.

Welcome to the Roku Community!

We appreciate you reaching us and asking to reach our support. In this case, you may visit our Roku Support page and select a category. You'll have an option to call or chat with us.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

[Qtgramma]

Is Roku for $5.99 separate from Disney + Roku for $16.99?

[RokuArjiemar]

Hello! @Qtgramma,

Thank you for posting in the Roku Community!

We appreciate you for reaching out to us about your charges! We're here to help and are happy to assist you with any questions.

Check your billing statement to see how the charges appear. All transactions from Roku will be listed as "Roku," "Roku for <app/provider>," or "The Roku Channel."

Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."

For further assistance, you can  contact customer support

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar