I keep getting charged for something called FindStep Roku Channel Maker, why?
Well, a web search finds this. They aren't affiliated with Roku.
Hi @RitaB,
Thanks for posting in the Roku Community!
We understand that you need assistance with canceling certain subscriptions on Roku.
To cancel subscriptions billed through Roku Pay:
Further, you can refer to this support page on how to turn off auto-renew and cancel a subscription.
We hope you'll find this information useful. Let us know in case you still have any questions.
All the best,
Janadee
Hi, @RitaB
Thanks for posting here in the Roku Community.
We understand that you're disputing a charge with FindStep on Roku, and we'd be glad to assist. For this issue, it may be best to reach out to our Accounts and Billing team to be better assisted.
Kindly follow the steps below to be in contact with our Accounts and Billing team.
You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account
Furthermore, if this isn't disputed by our team, we recommend reaching out to FindStep support directly. You may reach them at FindStep.
We hope this will be sorted out soon.
Best wishes,
Kash
Well, a web search finds this. They aren't affiliated with Roku.
How do you cancel this mess and what is it anyway?
Hi @RitaB,
Thanks for posting in the Roku Community!
We understand that you need assistance with canceling certain subscriptions on Roku.
To cancel subscriptions billed through Roku Pay:
Further, you can refer to this support page on how to turn off auto-renew and cancel a subscription.
We hope you'll find this information useful. Let us know in case you still have any questions.
All the best,
Janadee
yeah I tried that and Findstep channel maker is not there
Have you found out how to cancel this?
Hi, @RitaB
Thanks for posting here in the Roku Community.
We understand that you're disputing a charge with FindStep on Roku, and we'd be glad to assist. For this issue, it may be best to reach out to our Accounts and Billing team to be better assisted.
Kindly follow the steps below to be in contact with our Accounts and Billing team.
You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account
Furthermore, if this isn't disputed by our team, we recommend reaching out to FindStep support directly. You may reach them at FindStep.
We hope this will be sorted out soon.
Best wishes,
Kash
I am also being charged for findstep. Findstep is not listed as a subscription. I cannot find any contact information for findstep. I would like to know why roku as given out may credit card information to just any company who asks for it. CP
After going in my purchase history, I find that find step is Starz channel.
It seems to be a scam. I'm getting a lot of fraudulent charges labeled as Roku that seem to have nothing to do with my Roku.