Account, payments & subscriptions

[Sharplady75]

I've been billed the last 2 months $3.17 for the Roku channel.  I've never been billed before and don't know why, all of a sudden, I'm getting billed for something I know nothing about.  I can't call Roku but I intend to see if I can find a phone number.  Does anyone else have this problem and if so, do you know how to correct it?  Many thanks if you do!!

[andyross]

Go to your account on the Roku site online and check for any subscriptions. It's possibly for $2.99 + taxes. Also, what is the exact wording of the billing on  your card? That may give a further clue.

[RokuRhea-V]

Hi @Sharplady75 

Welcome to the Roku Community!

Thank you for bringing the unrecognized charge on your account to our attention. To resolve this, please get in touch with our Accounts and Billing team for further assistance with your concern. Please select the Accounts and Billing option to be led to their contact details. You may click on how to manage or cancel subscriptions through Roku.

I hope this is useful,

Thanks,

The Roku Community Team