Account, payments & subscriptions

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Lfish
Newbie

Subscriptions how do I know if there’s a charge

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How do I know if I’m going to be charged for something  I added the Roku channel and it asked for my pin  no but said it was free  it’s confusing

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RokuRhea-V
Community Moderator
Community Moderator

Re: Subscriptions how do I know if there’s a charge

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Welcome @Indigo1939 

Thank you for reporting your billing issue. No worries. The Account and Billing Team will gladly assist you on this matter. To contact them, please visit the Roku support website and click the Check support options below.

For more information, visit roku support to manage or cancel subscriptions through Roku.

Thanks,
Roku Community Team

Rhea V.
Roku Community Moderator

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renojim
Community Streaming Expert

Re: Subscriptions how do I know if there’s a charge

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@Lfish, you can set up a PIN on your Roku account at https://my.roku.com to be required for purchases and/or to install apps.  You may have it set up for both.  "The Roku Channel" is free to install (as are most apps), but there is a lot of "premium" content that requires various subscriptions.  When a payment is required, the screen where you enter your PIN should show "RokuPay" at the top and should clearly show a description of the subscription and the amount.

To be honest, the best way to avoid inadvertently making a purchase is to remove the payment method from your Roku account.  Of course this isn't possible if you've already subscribed to something through Roku (as opposed to taking out a subscription directly with a provider) and isn't an option if you do ever plan on subscribing to something through Roku.

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Indigo1939
Newbie

Re: Subscriptions how do I know if there’s a charge

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I was over charged how do I get a refund for the double charge?

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RokuRhea-V
Community Moderator
Community Moderator

Re: Subscriptions how do I know if there’s a charge

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Welcome @Indigo1939 

Thank you for reporting your billing issue. No worries. The Account and Billing Team will gladly assist you on this matter. To contact them, please visit the Roku support website and click the Check support options below.

For more information, visit roku support to manage or cancel subscriptions through Roku.

Thanks,
Roku Community Team

Rhea V.
Roku Community Moderator
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