Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
lrobinson
Newbie
‎09-15-2024 05:02 PM

Phone Number for customer service?

Jump to solution

Can I PLEASE CALL SOMEONE??????

Reply
4 Solutions

Accepted Solutions
RokuReynan-L
Community Moderator
Community Moderator
‎09-16-2024 11:01 AM

Re: Phone Number for customer service???

Jump to solution

Hi, @lrobinson.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to help you reach our live representative.

You may visit our Roku Support page and select a category. You'll have an option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

0 Kudos
Reply
RokuReynan-L
Community Moderator
Community Moderator
‎10-09-2024 08:20 AM

Re: Phone Number for customer service???

Jump to solution

Hi, @Wildcatbasket11.

Welcome to the Roku Community!

We'd be happy to assist you in updating your password.

Here are the steps to change your password:

  1. Go to my.roku.com/password/reset, enter your email, and select Submit
  2. Roku will send a password reset email (valid for one hour) with a link (if it doesn't open automatically, copy and paste the link into your browser)
  3. Enter a new password on the Create Password page
  4. Select Submit
  5. Once complete, return to my.roku.com and sign in with your new password

Furthermore, you may visit this support article on how to access your Roku account if you forgot your email address or password

Hope this helps!

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

0 Kudos
Reply
RokuArjiemar
Community Moderator
Community Moderator
‎10-20-2024 10:49 AM

Re: Phone Number for customer service???

Jump to solution

Hello! @NickysMeema,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding your charge. We are happy to help.

If you find charges you don't recognize on your Roku account or payment method, try the following before contacting Roku Customer Support.

  • Confirm that your subscription is managed through Roku and not through another provider (such as Hulu, Disney+, Netflix, and Sling).
  • Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."
  • Some streaming subscriptions, like Hulu, Disney+, Netflix, and Sling, are managed directly by the service providers, not Roku. If you have billing questions, you should contact the service provider directly. The support websites for these providers are on our list of channel providers.
  • Reviewing your purchase history to determine the charge is a good idea if you don't recognize a subscription.
  • If you can't find the charge in your purchase history, it's possible that you have multiple Roku accounts and made the purchase or signed up for the subscription through a different account.

If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.

For more detailed information, please see What to do if you don't recognize a charge on your Roku account.

Thanks,
Arjiemar

 

Arjiemar
Roku Community Moderator

View solution in original post

0 Kudos
Reply
RokuArjiemar
Community Moderator
Community Moderator
‎11-03-2024 10:33 AM

Re: Phone Number for customer service???

Jump to solution

Hello! @Qtgramma,

Thank you for posting in the Roku Community!

We appreciate you for reaching out to us about your charges! We're here to help and are happy to assist you with any questions.

Check your billing statement to see how the charges appear. All transactions from Roku will be listed as "Roku," "Roku for <app/provider>," or "The Roku Channel."

Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."

For further assistance, you can  contact customer support

Please don't hesitate to contact them for help with your payment and account-related concerns. They are better positioned to address your specific situation.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

View solution in original post

0 Kudos
Reply
54 REPLIES 54
RokuReynan-L
Community Moderator
Community Moderator
‎09-16-2024 11:01 AM

Re: Phone Number for customer service???

Jump to solution

Hi, @lrobinson.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to help you reach our live representative.

You may visit our Roku Support page and select a category. You'll have an option to call or chat with us.

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

Reynan L.
Roku Community Moderator
0 Kudos
Reply
kmcwilli
Newbie
‎09-19-2024 06:49 AM

Re: Phone Number for customer service???

Jump to solution

do you have a number for a customer to call?

 

0 Kudos
Reply
HDMIGuy
Roku Guru
‎09-19-2024 07:21 AM

Re: Phone Number for customer service???

Jump to solution

@kmcwilli On a computer login to your Roku account.  Click the support tab.  Choose Accounts, Payments & Subscriptions.  Scroll to the very bottom right of the page and click on check support options.

0 Kudos
Reply
bigdan48
Newbie
‎09-20-2024 06:18 AM

Re: Phone Number for customer service?

Jump to solution

phone number for customer service

 

0 Kudos
Reply
Doubledactyl
Newbie
‎09-30-2024 02:08 PM

Re: Phone Number for customer service???

Jump to solution

You didn't give us the phone number; that's all I need.

0 Kudos
Reply
Doubledactyl
Newbie
‎09-30-2024 02:14 PM

Re: Phone Number for customer service???

Jump to solution

Trying to reach Tech Support. Haven't been able to set up my TV. Can't find the Tech Support phone number anywhere. Is this a state secret?

Would you prefer to have the TV back?

0 Kudos
Reply
richardbncardos
Newbie
‎09-30-2024 06:07 PM

Re: Phone Number for customer service?

Jump to solution

Please I want know if account associated with my email how much and how I do to pay!

 

 

0 Kudos
Reply
656333
Newbie
‎10-02-2024 08:53 AM

Re: Phone Number for customer service???

Jump to solution

My name is Audrey, in august of this year on the 16th of august I was charged 89.45 for the month. My statement said ; Roku for grandly, why was I charged 89.45?

0 Kudos
Reply
HDMIGuy
Roku Guru
‎10-03-2024 09:20 AM

Re: Phone Number for customer service?

Jump to solution

@richardbncardos There is no charge for a Roku account but you can purchase subscriptions through Roku.  Use the email address you used to post here to login to your Roku account on a computer or phone and check your subscriptions there.

0 Kudos
Reply
Need Assistance?
Manage your subscriptions by logging into your Roku Account.