Account, payments & subscriptions

[HDMIGuy]

@656333 Using the email address you used to post here login to your Roku account on a computer.  Select the support tab and then Accounts, Payments & Subscriptions.  Once that opens scroll to the bottom of the page and select check support options under Agent support.  I hope this helps.

[2626]

I really need to talk to a person

[Mkelly214]

(816) 272-8106

[Wildcatbasket11]

I Ned help finding my password   edd to get my up to to date password 

[RokuReynan-L · Accepted solution]

Hi, @Wildcatbasket11.

Welcome to the Roku Community!

We'd be happy to assist you in updating your password.

Here are the steps to change your password:

1. Go to my.roku.com/password/reset, enter your email, and select Submit
2. Roku will send a password reset email (valid for one hour) with a link (if it doesn't open automatically, copy and paste the link into your browser)
3. Enter a new password on the Create Password page
4. Select Submit
5. Once complete, return to my.roku.com and sign in with your new password

Furthermore, you may visit this support article on how to access your Roku account if you forgot your email address or password

Hope this helps!

Regards,
Reynan

[Wrongfullcharg]

I tried calling customer service I've not received any phone calls 

[dawnandcambria]

No it doesn’t help ! This is ridiculous! U can’t even speak anyone to see where your money went!! I’m ready to pitch it in the creek 

[NickysMeema]

I was charged 19.17 on my roku account, can you please tell me why?

[NickysMeema]

can you please tell me why I was charged 19.17 

[RokuArjiemar · Accepted solution]

Hello! @NickysMeema,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding your charge. We are happy to help.

If you find charges you don't recognize on your Roku account or payment method, try the following before contacting Roku Customer Support.

• Confirm that your subscription is managed through Roku and not through another provider (such as Hulu, Disney+, Netflix, and Sling).
• Check how the charges appear on your billing statement. All transactions from Roku will appear on your billing statement as "Roku," "Roku for <app/provider>," or "The Roku Channel."
• Some streaming subscriptions, like Hulu, Disney+, Netflix, and Sling, are managed directly by the service providers, not Roku. If you have billing questions, you should contact the service provider directly. The support websites for these providers are on our list of channel providers.
• Reviewing your purchase history to determine the charge is a good idea if you don't recognize a subscription.
• If you can't find the charge in your purchase history, it's possible that you have multiple Roku accounts and made the purchase or signed up for the subscription through a different account.

If you still don't recognize the charge and want to dispute it, contact customer support. If the charge isn't from Roku, contact your bank or credit card company.

For more detailed information, please see What to do if you don't recognize a charge on your Roku account.

Thanks,
Arjiemar