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KHarb
Newbie

Billed for HBO Subscription yet showing I dont have an active subscription

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I had a monthly plan with no issues on HBO Max billed via ROKU, last cycle (ended on the 19th) I decided to switch to an annual plan. Got billed for the 99.99 dlls on the 20th. Roku account says I have an active subscription until Dec 19th 2025. I tried to log into Max today and its telling me I have no subscription active and it's prompting me to renew a subscription via their end. I tried to reset app but I can't cause it says I have an active subscription on Roku's end but its not showing on MAXs end. 

Anyone had similar issues? Also logged into Max on my computer and says I don't have an active subscription. Tried signing out and in, tried both MAX's mails I have, tried to add as a provider but woint give me the prompt to use roku as one. 

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RokuReynan-L
Community Moderator
Community Moderator

Re: Billed for HBO Subscription yet showing I dont have an active subscription

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Hi, @KHarb.

Welcome to the Roku Community!

We understand that you're having an issue signing in to the app. We're here to help.

If you’re having trouble signing in to an app or subscription on your Roku device, begin by identifying the type of subscription you have. The email and password required for signing in to an app depend on how you subscribed to the service or accessed any paid content.

Furthermore, you may visit this support article on how to sign in to apps on your Roku device

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: Billed for HBO Subscription yet showing I dont have an active subscription

Jump to solution

Hi, @KHarb.

Welcome to the Roku Community!

We understand that you're having an issue signing in to the app. We're here to help.

If you’re having trouble signing in to an app or subscription on your Roku device, begin by identifying the type of subscription you have. The email and password required for signing in to an app depend on how you subscribed to the service or accessed any paid content.

Furthermore, you may visit this support article on how to sign in to apps on your Roku device

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

Reynan L.
Roku Community Moderator
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