Account, payments & subscriptions

[renojim]

@raeleighivy, contact account/payment support at https://support.roku.com/contactus - no one here can give you your money back.  Just so you know, you can see what purchases and subscriptions you've made through Roku by logging into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.

[Roylhudson]

Need to talk about my account. 5.99 was coming out of my checking but for the last 3 month nothing has come out. Why

[ritmat24]

all I need is to move the enter email address box, it's white ,I have 2 choices.1.activate with QR code,.2. that one says get help.can somebody tell me how to maneuver this remote. 

[Bobondan]

I currently have a Roku account. I want to upgrade my payment method.  The only Way that I can do that is to visit your site and sign in using an email that no longer existS. All I wanted to do is change my email address

How do I do it

[renojim]

@Bobondan, you should be able to log into the account without having access to the email account as long as you know the Roku account password.  Find the email address that's displayed on your Roku device under Settings->System->About and enter it as the username at https://my.roku.com/signin.  It will offer to send an email as verification, but you can also use the "Try verifying another way" link which uses the last five characters of the Device ID also displayed under Settings->System->About.

If you don't know the Roku account password, you'll have to go through https://support.roku.com/contactus and try the option for account issues.

[LULUXOXO]

I would like to talk to a customer service regarding my Roku

[mom4life65]

A phone number for customer service is needed asap

[gumbajoe]

question about my billing

[RokuArjiemar · Accepted solution]

Hello Community Users!

We appreciate you contacting us about the billing or charges on your Roku account. We're pleased to assist you.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat here and choose the option for "Accounts, Payments, and Subscriptions".

For more detailed information, please see this: What to do if you don't recognize a charge on your Roku account.

If you have more questions about identifying Roku charges, see the following resources for additional help:

• How to view your Roku payment history and charges
• How to update your Roku payment method
• How to cancel a Roku subscription

Thanks,
Arjiemar

[nonregistered]

you are charging me for something i did not order, please help, ( 86 years old )