Account, payments & subscriptions

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Billing Dispute/Customer Service

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I have a charge on my account dont no what its for

4 Solutions

Accepted Solutions
RokuTakashi
Community Moderator
Community Moderator

Re: Billing Dispute/Customer Service

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Hi, @ckeeblerferritt 

Thanks for reaching out here in the Roku Community.

We understand that you have a query on how to make a dispute for the Roku charge and it would be best to talk to the specified team since we need to gather your personal information.

For this issue, it may be more effective for you to get help from our billing team.

  • Please visit: support.roku.com
  • Sign in to your account
  • Look for the "Agent Support" tab at the bottom right corner of the page
  • Click "Check support options"
  • Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

We hope this will be sorted out.

All the best,
Kash

Takashi O.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Billing Dispute/Customer Service

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Hi @Watts1962,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing? Are you currently subscribed to these channels?

If you notice a charge on your credit card or bank statement, you can follow these steps to handle it.

Note: If you do not see your subscription in your Roku purchase history but see it on a credit, debit, or other financial statement, it means that you purchased the subscription directly through the service provider and not through Roku. You'll need to contact that service provider directly for help with your bill for that subscription.

Moreover, if you have more questions about your account and billing, it would be best to talk to our Roku Support, as they can further assist with your concerns.

You can reach them here. Choose "Account, payment, & subscription," and you should be able to talk to one of our live representatives.

We hope this helps. Please let us know if there's anything else we can assist you with.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Billing Dispute/Customer Service

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Hi @JC32,

Thanks for your first post to the Roku Community!

Regarding your concerns, please be advised that you may unsubscribe from the channels on your TV or online account.

To cancel or unsubscribe from your Roku streaming device:

  1. Press Home on your Roku remote
  2. Highlight the channel you want to cancel
  3. Press on your remote to open the options menu
  4. Select Manage subscription
  5. To unsubscribe, select Cancel subscription
  6. To confirm, choose Cancel subscription
  7. Select Done

To cancel or unsubscribe from a mobile device or PC:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions.
  5. Select Turn off auto-renew
  6. Choose a cancellation reason to complete the process and select Continue to cancel

You may also refer to this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

If you need further assistance, feel free to contact Roku support.

We hope you'll find this helpful information. Let us know if you still have any questions.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Billing Dispute/Customer Service

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Hi Community Users!

Thanks for getting in touch here in the Roku Community!

We understand you wanted to talk to a live agent to dispute charges on your Roku Account. No worries; we're here to help.

To receive assistance with your billing concern or to resolve any disputes, you have several options to contact our support team. You can reach out to our support agent via phone, chat, or email. Simply visit our Accounts and billing support and select your preferred method of communication. Our team will promptly address your query and work to expedite the resolution of any billing-related issues you may have.

For any billing concerns, you may visit the following support FAQ below:

Let us know if there's anything else that I can do to assist you further.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

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28 REPLIES 28

Re: Billing Dispute/Customer Service

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help me please

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: Billing Dispute/Customer Service

Jump to solution

Hi, @ckeeblerferritt 

Thanks for reaching out here in the Roku Community.

We understand that you have a query on how to make a dispute for the Roku charge and it would be best to talk to the specified team since we need to gather your personal information.

For this issue, it may be more effective for you to get help from our billing team.

  • Please visit: support.roku.com
  • Sign in to your account
  • Look for the "Agent Support" tab at the bottom right corner of the page
  • Click "Check support options"
  • Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

We hope this will be sorted out.

All the best,
Kash

Takashi O.
Roku Community Moderator

Re: Billing Dispute/Customer Service

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I have multiple charges from Roku and i never authorized 

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6266
Newbie

Re: Billing Dispute/Customer Service

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I was charged 15.99 for something I didn't purchase 

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Re: Billing Dispute/Customer Service

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So I don’t know about yall but I am really sick of seeing people like this on here who don’t know the difference between being a respectful person who asks for permission if something’s ok or not like we all know that it’s not ok to do it otherwise we all also know that we all can’t just be hiding some kind of letter or document that says that we can do whatever we want to do to someone else and that’s fine and we don’t even have to ask permission or anything to do so we just need a little bit of writing and then presto to do it to then we can just let it all be a little bit more than what we need to say that we don’t have to be honest about it but we just need some kind of communication and that’s fine once you have a lot of writing and that’s all that you have to do it all right now so go do whatever it is you don’t know if they know but do it anyway I don’t know if you know that means nothing to us if they know forsure or if they understand or anything like that but just let that out of the mind what your doing is fine it’s not wrong I mean you did hide the fact that you can do whatever you can do that is totally fine with you know who but none of us are cool with that and that’s not fair to anyone to do to anyone else I mean you don’t even care about your people and that’s not even fair it’s a joke you know that and that’s not a good idea to be honest with you I don’t think you should be doing anything that is wrong to be honest with you and you know what you are doing I know you know that it’s wrong but you don’t care about it I don’t want you to be mean to be serious I just think you should be careful about what you’re doing this is a huge problem with all you companies and it’s gotta stop like yesterday

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DorisWhite
Reel Rookie

Re: Billing Dispute/Customer Service

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There’s a charge was taken out of my bank acct for $38.83 & $3.29 

I have a Roku TV and I shouldn’t paid no charges

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renojim
Community Streaming Expert

Re: Billing Dispute/Customer Service

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@DorisWhite, contact "Account, payments & subscriptions" support at https://support.roku.com/contactus.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Watts1962
Newbie

Re: Billing Dispute/Customer Service

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I was billed for sling tv and hulu tv this month

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JC32
Newbie

Re: Billing Dispute/Customer Service

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I have many accounts listed on Roku.  I just tried to cancel them.  FUBO was previously cancelled during free trial period.

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