Account, payments & subscriptions

[Sebrina]

I want to speak with customer service about double billing 

[RokuReynan-L · Accepted solution]

Hi, @Sebrina.

Welcome to the Roku Community!

We understand that you got double on your account and wanted to speak with our representative. Please contact our Account and Billing team for assistance. Visit our Account and Billing Support page and select "Account, payments & subscriptions" to chat or call us.

We hope this gets resolved quickly.

Thanks,
Reynan

[Wamsley1]

Hello , My free trail runs out today dec 30 and I do not get paid until the 3 of January.  

[RokuReynan-L]

Hi, @Wamsley1.

Greetings from the Roku Community!

We appreciate you reaching out to us about the free trial subscription that's ending today. In this case, if you do not cancel your free trial subscription, the charge will remain pending on your account. Once your card has sufficient balance, the amount will be automatically deducted to continue the subscription.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

[Marysheldon]

What is Roku charge on my account charge to checking acct on 12/30/24

[RokuReynan-L]

Hi, @Marysheldon.

Welcome to the Roku Community!

We appreciate you reaching us about the charge on your account. We're here to help.

Here are the steps to check the subscription on your account:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you're unable to locate the charges, you may need to check the email address associated with your streaming device. To check, go to Home > Settings > System > About.

We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

Thanks,
Reynan

[RokuHaz-M · Accepted solution]

Hi @Cleo0309 

Welcome to the Roku Community!

If you need assistance and wish to speak with a live expert, you can visit this link.

Don't be a stranger! 💜

The Roku Community Team

[Geodem]

I have waited for over an hour to chat with Roku support online but no response -- only automated message about super bowl over & over!!!!I Need help!!

[RokuRhea-V]

Hey @Geodem,
Thanks for reaching out! For account and billing questions, you can get in touch with our Support team directly: 

1. Go to our Support website.
2. Select "Accounts, Payments, and Subscriptions."
3. Choose either "Call" or "Chat" to talk to someone.

If you're having an issue with your device, let us know the exact issue you're facing, and we'll help you out! 

We appreciate your patience when trying to contact us. Let us know if you need anything else!

Best,

The Roku Community Team"