For awhile now, I have been having audio sync issues with my Roku Streambar Pro and Hulu. Commercials do not appear to be affected. I have to do restart to get it back in sync. Sometimes, it stays in sync for several hours and other times I have to do a restart multiple times while trying to watch an hour show. I do not have the issue with any other streaming platform.
Hi @yatinla,
Thank you for keeping us posted!
We understand you're having a problem with the Roku Express 4K. We're happy to assist you. Please try to restart your Roku device by going to settings, system, and system restart.
If the problem still persists, try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.
Let us know how it works.
All the best,
John
Hi @Agathakrista,
Thanks for keeping us posted.
We recommend performing the following steps as a workaround to see if it makes an improvement with the audio sync issue on Hulu.
Once performed, kindly observe and see if there have been good results with the troubleshooting steps provided.
Please let us know what you find out.
All the best,
Kash
Hi @Agathakrista,
Thanks for taking the time to reach out for assistance here in the Roku Community!
Let's try following the troubleshooting steps below to resolve the issue. We recommend precisely following the steps to get the best results.
Once precisely performed, kindly check the channel to see if you notice any improvements. Let us know about this.
All the best,
Kash
I'm having the same issue with my Streambar (non-pro). I deleted, rebooted and reinstalled just as you said. This did not solve the problem with Hulu audio being out of sync. Commercials are always OK, it is just the show that is out of sync.
I can fix it by using the 10sec rewind button (backwards circle with arrow). This will fix it as long as pressing it will not take me back to the commercial. I let the audio mess up for about 30 seconds, press the 10sec rewind button and then it works. Pressing pause does not fix it.
We appreciate you for joining us here at the Roku Community, @zr2yz125!
We sincerely regret any trouble this may have caused you. No worries! We'd be more than willing to forward your concern to the appropriate Roku team for further investigation and to fix this as soon as possible, as your convenience and satisfaction are what we aim for.
Kindly provide us with the following information below for us to be able to pass this along effectively:
We eagerly look forward to hearing back from you as we are committed to finding a resolution to your concerns.
Kind regards,
Carly
I have tried that with no success.
My Sony TV is only about 2 years old, maybe three and the soundbar is about 2 years old. My problems began about 6 months ago. I have no idea what changed.
Our latest attempt has been to drop the 4K settings for the TV. So far so good, but it's a shame that I can't use a 4K setting. If this doesn't work we are going to remove the soundbar.
I've not tried that. But it's a shame that the equipment doesn't work as it should or as it has for almost 2 years.
Model 9101R2 - Roku Streambar Pro
Serial # YL0066462141
Software version 12.0.0 build 4184-95
Device ID 3K623642141
Your responses are highly appreciated @Agathakrista,
Rest assured, this has already been forwarded to our appropriate Roku team for further investigation. We appreciate your patience regarding this matter.
If you have other concerns that need immediate action, please let us know.
Regards,
Janadee
I have the exact same issue but with the Streambar Pro
Hi @Urbancamper,
Welcome to the Roku Community!
We appreciate you reaching out, and our team is aware of this issue going on and is currently investigating it.
Hopefully this will get resolved soon, so that we can put you back on stream. In the meantime, we'll need your patience and understanding.
Thanks,
Rey