Solving playback issues

[zatropolis]

Suddenly when we stream from Disney or Amazon prime, the content we choose to play seems to be missing the speaking audio track. We can still hear background music but not the characters speaking. In the previews before pressing play we can still hear the spoken audio. We cannot hear it once we select and start playing the content. 

I've factory reset Roku, made sure apps are up to date.

Any suggestions?

[RokuEmmanuel-D]

Thanks for being part of the Roku Community, @zatropolis!

Having this issue can be pretty frustrating and we completely understand that. No worries; we're here to take a closer look at this.

Let us know more...

• Are these the only app that encounters an audio issue? If not, could you specify other apps that also encounter this behavior? 
• Have you received any recent software updates? If so, could you please provide the latest software version of your Roku?
• What Roku device is affected by this problem?

In the meantime, you may visit this support article on Issues playing content on your Roku device.

Please let us know if you need more help to speed things up!

Best,
Emman