Solving playback issues

[pudd]

I have 6 Roku devices (don't ask). Every single one of them has intermittent sound issues. The sound will either drop very low of become garbled. Nothing helps until I exit the video and go back on. No matter what network or TV I am connected to this happens. It is becoming a real issue because it happens a lot more now. Anyone else have this issue?

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @pudd!

We understand that your Roku's audio is experiencing intermittent dropouts. Rest assured that we're here to help you resolve this so we can get you back on streaming. 

Could you let us know more about...

• When did you first notice this issue?
• What specific troubleshooting steps you have tried in an attempt to resolve the issue?
• Have you received any updates recently? If so, could you provide the latest version of your Roku? It can be found in Settings > System > About. 
• Do you have an AV receiver or surround sound system that is connected to your TV?
• A short video of the incident demonstrating the exact behavior. 

In the meantime, if you haven't tried connecting a different high-speed HDMI cable to see if the audio dropouts will be resolved. 

Please keep us posted if you need more help. 

Thanks,
Emman