Smart home app

[baelydon]

This is wholly unacceptable!  The app was working, now it's not.  It's 4am, I have a live stream that I have to miss out on... AGAIN... because I have zero control over the lighting!  Another missed paycheck.

I can't sign in to any of their apps, despite my just using my login credentials to sign in here.

[Amberzw12]

I’m having the same issue please let me know how to fix it if you get it fixed

[Paige04]

As of 6 AM it lets me log in but then there is a two step verification process but once I enter the code it sends it tells me the code is wrong or something went wrong try again 🤦‍♀️

[RokuCarly · Accepted solution]

Greetings, Community users!

We appreciate you for bringing this to our attention. 

We are fully aware of the ongoing issue regarding the Roku Smart Home app being inaccessible. We kindly encourage you to try signing in again later as our team is currently looking into this. Your patience and understanding are highly appreciated. 

Kind regards,
Carly

[Paige04]

This has been resolved on my end. Thanks 

[Manny2660]

It looks like my issue is finally resolved 

[RokuERey]

Hi @Manny2660,

Thanks for getting back here and letting us know how things turn out. If there's anything else that you need, feel free to get back here and let the Community know about it.

Regards,

Re

[Selina5514]

I am also having this issue and have tried all the troubleshooting techniques suggested Changed my password and can log in fin on regular roku app and the website but not the smart home app. I’m an iphone user as well with latest ios version.

[RokuJechealR · Accepted solution]

Hi @Selina5514,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your Roku Smart Home app.

Please be aware that we believe this issue is now resolved, and we invite you to see if you are still experiencing a problem with the Roku Smart Home app.

Please keep us posted on what you find out.

All the best,

Chel

[Selina5514]

After two days the issue is resolved