Smart home app

[AliSmith]

I have deleted. Redownloaded. Updated software. Changed password. I cannot login with the app. It tells me my credentials don’t match up with an account but I’ve had only one email for years. My finances app works just fine on his phone. I can login online on the website. What can I do? 

[RokuERey · Accepted solution]

Hi @AliSmith,

Thanks for making your first post here in the Roku Community.

We believe the problem has been addressed and resolved. We kindly ask you to try accessing the feature once again and let us know if it is working as it should be. If you are still experiencing any difficulties, please do not hesitate to inform us so that we can assist you further.

Thanks,
Rey