Roku mobile app

[colleenpridemor]

I have the same issue. I've been dealing with this for several weeks and I have tried every single possible thing to fix it and is not any better.

Please contact me when you have time I need to fix this soon.

[RokuERey]

Hello @colleenpridemor,

Thank you for contacting the Roku Community. 

We understand that you are facing issues while logging into your Roku account, and we apologize for any inconvenience caused.

We are here to help you resolve the issue. Please ensure that you have entered all your login credentials correctly. If that doesn't work, kindly let us know if changing your password is resulting in the same problem. You can refer to @AvsGunnar for guidance on changing your password.

Please feel free to contact us if you require any further assistance.

Best regards,
Rey

[Josh68]

@RokuERey, can you simply close this thread? Nobody on the Roku side is reading the OP or anything else. There's a bug in the mobile app, which Roku obviously isn't going to fix. This thread is just a waste of space at this point. I'm unsubscribing myself from replies, but everyone's wasting their time here, including you.

[bobdylansdead]

Chiming in here to say I am having the same problem. I have a Pixel 5 running Android 14. I can log in using roku.com. I know I have the correct username and password. I changed the password anyway to see if that helps.

I am only having trouble logging in using the Roku app version 10.1.0.3169671 for Android 14 on my Pixel 5. The app is up to date.

It's clear Roku doesn't care. Honestly, with the recent data breach, Roku disabling tvs basically forcing Roku tv users to agree to new forced arbitration rules and now hearing Roku is looking into shoving more ads in our faces I am souring on the whole Roku company and ecosystem.

Time to find a different streamer.

[ljc310]

Personally, I have not tried that.  Because ---- if you will READ ALL of the previous posts about this issue, others have tried that and it DID NOT work.  However, I will try it, but it will be later before I have time.

[2pints]

Im getting this as well, cant sign in

[RokuERey]

Hi @2pints,

Thanks for getting in touch!

We understand that you're having the same issue when logging in. Please be aware that this is currently under investigation. However, we still don't have any further updates about this. In the meantime, we'll need your help with the details below so that we can provide additional information on this.

• Mobile device brand and software version
• Roku Mobile App version.

We'll be looking forward to your update.

Thanks,
Rey

[Lightning982]

I am having the same exact issue 

[Jardel]

I have the same problem and I writen to the Roku Supporte withou lt success. 

motorola edge 20 pro

Android 12

[RokuMaryEF]

Hi @Jardel,

Thanks for posting here in the Roku Community!

We'd like to gather more information about the issue you're experiencing. If I understand correctly, you're having trouble logging into the Roku mobile app.

Could you please provide us with more specific details, such as the exact error message you receive when attempting to access the app? This information will help us better understand the problem.

Additionally, have you verified that your Roku account email address and password are entered correctly? Ensuring these details are accurate can often resolve sign-in issues.

If you need help resetting your email or password, you can find instructions here: learn how to reset your email and password.

The more details you can provide, the better we can assist you.

Thank you for your cooperation. We look forward to resolving this issue for you!


Best regards,
The Roku Community Team