Roku mobile app

[Anonymous911]

This should work but my TV turned off with no reason and it won't turn on again. I believe it has something to do with parental controls I installed but I can't do anything about it in my roku app. Is there a solution?

[RokuRiamie-D · Accepted solution]

Hi @Anonymous911,

Welcome to the Roku Community!

We are glad you are sharing the issue of your television not connecting to the Roku mobile app. We'd be more than happy to assist you with this.

Before we start, we would like to know what is the model of the Roku TV/device that you are having an issue with.

If your television is not turning on, you will require a physical Roku remote to operate it. This is necessary to ensure that your Roku TV/device is connected to the internet before attempting to sync it with the Roku mobile app.

Since your television is not turning on, we highly suggest you try the following.

1. Restart your television by unplugging it from the power source for 10 seconds.
2. Try to plug it back into a different power outlet.
3. Once powered on, you may now refer to this Roku Support article: How to connect your phone to a Roku streaming device with the Roku mobile app

We recommend you try the suggested troubleshooting steps above, and please keep us posted.

Regards,
Riamie