Roku mobile app

[KarimA]

My sister keeps turning off my tv through her phone on the Roku mobile app. I already disabled ‘Control by mobile apps’ on my tv but for some reason she’s still able to connect to my tv and turn it off while I’m using it. Is there any way I could disconnect my tv from the mobile app on her phone. I can’t go through her phone so I need to do it on either my tv or on my phone. PLEASE HELPP

[RokuEmmanuel-D · Accepted solution]

Hi @KarimA,

Thanks for sharing your first post in the Roku Community!

We understand that you would like to unlink the Roku Mobile App from your sister's phone. We'd like to investigate and help you out. We'll forward this to the appropriate team for further investigation. In the meantime, we need some additional details for the escalation. For us to expedite the issue please provide us with the Roku Mobile App version by going to the App > then go to Account > and tap Help and About.

Once we receive this information, we will be able to forward it to the appropriate team so they can conduct a thorough investigation.

Please don't forget to ask for assistance if you have further questions.

All the best,
Emman

[toomanytimes]

Can you share the steps to do this on Roku Express (3900 series) , Software Version 13.1.4 build 1510-ED? Is it possible? I have a similar problem and I cannot access the other user's device.

[RokuRiamie-D · Accepted solution]

Hi @toomanytimes,

Welcome to the Roku Community!

I will be more than willing to provide you with the step-by-step process for disabling the Roku mobile app from being connected to your Roku Express.

There is a Control by mobile apps setting on your Roku device that when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device. When this setting is disabled, you must use your Roku remote and enable the setting again using the following steps:

1. Press Home on your remote
2. Scroll and select Settings
3. Select System
4. Select Advanced System settings
5. Select Control by mobile apps
6. Select Network Access
7. Choose one of three options:

• Default. This setting is for users who want to use the Roku mobile app or a third-party app to act as a remote and control their Roku device. Most users choose this setting.
• Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon and typically used with an advanced network configuration.
• Disable: For users who do not want a third-party app to be able to control their Roku device.

For more help, you can visit our support article: How to connect your phone to a Roku streaming device with the Roku mobile app

Please let us know if you find this information helpful.

Regards,

Riamie

[toomanytimes]

@RokuRiamie-D Thanks for your reply. I already chose 'disable' and the mobile app continues to have access. I restarted the Roku and the app still has access. I do not have access to the device with the app, so I cannot make any changes to that phone.

[helpusout]

This does not work. I've have tried everything from disabling mobile apps, turning off Airplay, changing passwords and still if someone has the Roku app remote on their phone they can control your tv. I even have the tv on a private, separate network. Nothing fixes it. Please help and get this feature removed.

[RokuJechealR]

Hi @helpusout,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you've encountered on your Roku device, where someone can control your TV with the Roku app. We also appreciate the steps you took to resolve the issue.

The most likely explanation is that they are already connected to your Roku device and need to be manually removed from our authorized devices list on your Roku account settings; this is the only way to entirely prevent someone from using the Roku app on their phone to control your TV, even if they know your password.

You may follow these steps:

• Access your Roku account online: Go to the Roku website and log in using your Roku credentials.
• Manage devices: Navigate to "My streaming devices & TVs" to see a list of devices connected to your account.
• Remove unauthorized devices: Select the device you suspect someone is using and choose "Remove device or "Deregister device."

Let us know if this helps.

Thank you,
Chel