Roku mobile app

[UpstateNY]

I’ve reported multiple times that the Roku mobile app does not work on an iPhone 13 running the most recent iOS update and the most recent version of the Roku mobile app. You keep saying you’re looking into it, but it appears that nothing has been done about it even though it’s been several weeks now.

[RokuReynan-L]

Hi, @UpstateNY.

Welcome to the Roku Community!

We appreciate you reaching us about this. We'd like to know more about this.

Could you please tell us more about the issue you're having with the app? Is there any error code/message?

With detailed information, we will be able to assist you further.

Thanks,
The Roku Community Team

[UpstateNY]

Answered that question 3-4 times already. I keep reporting it because I am still waiting for a fix, after several weeks. I wish I could rate the app a zero in the App Store. It seems to work OK for the remote connection but I never use it as a remote so all I’ve done is see if it lists my Roku’s and can connect with one.  Once I choose a show or movie to watch on the iPhone, I get an endless scrolling bar instead of the show or movie and can’t use any of the other options such as the “account” button. I need to be able to watch Roku shows on my iPhone. iPhone 13, iOS 18.3.1, Roku app 12.2.0

Oddly, the mobile app seems to work fine on the old iPad Pro.

[RokuEmmanuel-D]

Hey there, @UpstateNY.

Thanks for keeping us posted!

Upon reviewing your previous post, we understand that you're having trouble with the Roku Mobile app, which was freezing when selecting a tile. 

No worries; this was already being investigated, and the team is now working on a fix. Please stay tuned for more updates, as we'll keep you posted.

Thanks for your patience!

Best,
The Roku Community Team