Roku mobile app

[JenkinsEar]

We access our Roku successfully from Windows devices in multiple house locations. However, using the Roku app on an older iPad (with same credentials as used on other deices) we are unable to log in, getting an error message indicating that the data submitted doesn't match Roku records.

iPad Air

Model: MD789LL/B

Software: 12.5.7

Serial:  DMPQ4MHMFK15

[RokuRiamie-D]

Hi @JenkinsEar,

Thank you for posting in the Roku Community!

We're here to assist you with your concern about the Roku mobile app that you are having trouble accessing using your iPad with your Roku account credentials.

Let's see if this will work for you.

• Restart you iPad
• Uninstall the Roku mobile app
• Make sure your Roku mobile app is up to date.

For more details, please visit our Roku Support article: How to install the Roku mobile app

Please let us know if the issue persists. We would be more than willing to assist.

Regards,
Riamie