Roku mobile app

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JenkinsEar
Binge Watcher

Unable to connect to Roku from older iPad

We access our Roku successfully from Windows devices in multiple house locations. However, using the Roku app on an older iPad (with same credentials as used on other deices) we are unable to log in, getting an error message indicating that the data submitted doesn't match Roku records.

iPad Air

Model: MD789LL/B

Software: 12.5.7

Serial:  DMPQ4MHMFK15

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