Roku mobile app

[Gcruz210]

I keep having to do a system reset on my tv when my app will not connect. Why is this? Is there a fix for this? I have already deleted my app and reinstalled and still have the same issue. I tried connecting manually and get the message the IP address is not found. 

[RokuEmmanuel-D · Accepted solution]

It's great to have you here, @Gcruz210!

We see that you're having trouble connecting your Roku TV to your Roku Mobile app, and we're here to figure this out!

Here are some quick fixes we can throw your way to help sort out this issue:

• Try resetting the network connection on your TV. It’ll give the network a fresh start, and then you can reconnect your app to see if that solves the issue.
• Just make sure your Roku TV and the phone with the Roku Mobile App are on the same Wi-Fi network. 

For more tips, visit this link! We hope you'll be back up and running soon.

Thanks,
Roku Community Team