Remotes

[Dav59]

This is not a solution, but I had the same problem with my ultra remote since purchase years ago. I started using a very old remote from a unit that no longer works with most apps. It doesn't have all the features of the original, but it works and doesn't eat batteries. I now use the app.

[RokuKariza-D]

Hi @GauthierFamily

Thanks for bringing this to our attention. 

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[emfollin]

You won’t get a solution on here likely because they don’t have one. They’ll just ask for your serial number and send you a new remote, which many of us have the same problems. 

[SoFedUp]

They will ONLY ship you a new remote if you pay $20 in shipping. My system is less than 2 months onld and that is what they just told me. I would like to  suggest that EVERYONE does the same. Maybe if they receive enough of them they will finally (after over a year) resolve the issue.

[agarwalvikas]

It is the pathetic service from Roku. I complained this earlier and they are asking to get new remote.

It is Roku fault to give the faulty remote and forcing customer to buy another remote.

Regards,

A Dissatisfied Customer

[Lisapink8]

Roku since the beginning and have always been a fan, HOWEVER LATELY THE REMOTES HAVE BEEN terrible along with the response time of customer service. It's disappointing there is no direct phone number to help troubleshoot problems. I've had 3 replacement voice remotes, all work inconsistently. When working could never get voice feature to work.I’ve tried EVERYTHING suggested here and online. I’m sick of complaining to roku and getting sent remotes that won’t work correctly.

[RokuDanny-R]

@jockfreese @Kimsellsatl 

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you further.

Thanks,
Danny

[bozlax]

@RokuDanny-R 

Here's some info to pass on to the Support team. I had a theory that the problem was that certain Roku devices weren't "letting go" of the remote when they were off (not that any of them are actually ever off), and that there was some sort of continuous 2-way communication that was keeping the remote working; I think I've pretty well debunked that idea, however.

But, in the course of putting that to bed, today, I realized that both of the devices I've been having trouble with are in parts of the house with high voice traffic. One of them stopped malfunctioning (as badly) when my kids went back to school after Summer Break! The other one, which was eating batteries at a daily rate of 10%, has not even made a dent in the fresh batteries I put in this morning...in the room where my wife normally spends 9-10 hours a day on Zoom and phone...but she's been gone today!

So, just to put the cherry on top, is it possible the problem is simply that the voice remotes don't know to stop listening when the device has been turned "off"? I can see constantly trying to process ambient noise for several hours a day knocking down those two poor, little AAA batteries pretty quickly.

Thanks

[mpupraha]

This is downright criminal. Roku has known about this issue — a problem that renders their product utterly useless — for over a year. I am not going to page through 38 pages of community support and attempt to figure out my serial number and other highly technical aspects of a service that I expect to WORK as reliably as much as a television does. 
given that nobody is going to offer me a refund, I guess it’s time to retaliate with a bunch of negative reviews on the e commerce space. 

[Remotedontwork]

It seems as though Roku has a problem with remotes and wont do anything about it. Amazon Fire will be my future purchase's Roku is done.