Remotes

[RokuKariza-D]

Hi @Lisapink8

Thanks for the post.

It looks like you are in touch with our Support team. We would recommend continuing to work with them to try to resolve your issue as they would best be able to assist them moving forward.

All the best,
Irene

[SoFedUp]

It strikes me a odd that you only select certain post/complaints to respond to. I have wasted literally HOURS on the phone with "Tech Support". (I am using quotes because these folks either have ZERO training or don't care at all about the ROKU customers that have spent their hard earned dollars to buy this product.) Their answer is to pay more in shipping than the remote costs to MAYBE get one that works as it is supposed to. If it doesn't you can always BUY(pay for shipping) another one. That is ridiculous! My 2 Roku's are less than 1 month in service and the longest battery life I have had is THREE DAYS! I am using premium batteries but it doesn't make any difference- they average 2 days and then they are too dead to do anything at all. Additionally, it appears that ALL newer Roku's ,regardless of model or voice vs non-voice activated remotes are having this issue, so switching models doesn't look like an option either. Does ANYONE have a model of Roku where this battery drain issue is not happening? Also does anyone at Roku plan on HONORING  their WARRANTY by sending replacement devices, as necessary, at TRULY a ZERO COST to the customer, until this issue is resolved?

[bozlax]

So, further testing has put the "quiet room" theory to bed. Letting the remote sit unused overnight in a quiet room, resulted in a reported battery level of 92% (8% loss of power overnight). Then I removed power last night from the soundbar, and when I came back this morning and powered it up the remote reported 94%, and quickly jumped to 97%. This leads me to two conclusions:

1. The battery-level shown in Settings might not be entirely accurate.

2. The fault is with the device not the remote (if the device is completely powered off, the remote batteries don't bleed off).

So, if you're intent on saving your batteries, put your tv and Roku on a separate power supply and turn THAT off when not in use.

fwiw, I'm testing the soundbar with an older-model Roku remote that I had in a drawer (RC127 vs RC490); it includes voice-control, and controls power to the tv, but does not have a mute button.

More tomorrow, probably.

[Richardukor]

Received the replacement remote from Support yesterday - it’s an RC399 (old one was RC128). So far so good! Will post if I hit problems.

Minor snark - would have been nice if the RC399 had come with batteries but they were not included 😞

[Nziemann]

Thanks for the update. I’m continuing to have the same problem. How did you get in contact with support? Spent $15 on batteries last month alone…half the cost of the thing smh.

[Richardukor]

Danny (one the Roku employees who monitor this forum) contacted Support. They determined my remote was still under warranty and organized a replacement for me.

if you scroll thru the messages in this topic you should see Danny’s handle.

[10Peach]

I still haven't heard from anyone from support. I checked again and realized I gave the Device ID instead of the serial number. I wish instead of just ignoring me someone would have said, "that's the Device ID. We need the serial number."

Anyway, the serial number is YL006E172658

I see other people are getting somewhere by posting here. I hope I do too!

[PCTriplett]

Hello Mary, I am writing as I have the same issue with my Roku voice remote draining batteries, as apparently many owners are. At first, everything seemed to be ok, though the batteries were dead after a month, which I thought odd. Next, battery life went to a couple of weeks, and currently we are forced to either use the remote app on my iPhone or put in a fresh set of batteries. When we replace them, we use the same brand, out of the same, new package. What needs doing to either replace the remote, or apply some sort of patch or fix to remedy this? We are getting more frustrated with our Roku remote wasting batteries at this rate. We look forward to your response on a remedy or replacement. Phil Triplett pctriplett@gmail.com

[mattnewsom]

Hi Danny 

My father-in-law's Roku remote is constantly draining batteries every other day.  We have a Roku Ultra at our house and gave him one as well.  He likes the headphone aspect of the remote and uses that quite a bit. He's 80 and is having constant trouble getting it to work as it keeps running out of batteries.  Is there a solution that you can propose?  We've purchased 6 or 7 Roku's and haven't really had this issue until now.  Please advise - can't continue to go thru so many batteries and countless hours on facetime with him trying to get his Roku to work.  

Matt

[macolliejr]

So in 8+ months the only solution is still available directly from Roku is: "try plugging your device in a different way." 

Nothing else? In 8+ months. That's it? 

My solution: "I'll be spending my money a different way."