Remotes

[mjnolden]

Thank you, the serial number of the Roku device is X00400XX9J87.  Please let me know if you need anything more from me to resolve this issue.

[RokuKariza-D]

Hey @Azul2

We do apologize for the inconvenience this has caused you.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Csiber3]

Any updates on this? Same thing happening to me. I change my batteries about twice a week. Any advice on how to get this fixed?                                                  

[10Peach]

My Roku smart soundbar remote goes through batteries every 2 weeks. Can I get a fix? I emailed support with the details of the device and they ignored me.

Dave

[RokuDanny-R]

@mjnolden 

Thanks for the information.

I have passed your information along to our Support team to assist you further.

Thanks,
Danny

[RokuDanny-R]

@Csiber3 @10Peach 

Thanks for the posts.

As stated previously in this thread, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[10Peach]

@RokuDanny-R                              

R650A6172658                                     

[jockfreese]

It's been months since you posted you're looking into the issue of the model 3810x draining batteries in a day or two.  I bought 2 of these at the same time from Best Buy and one drains very quickly and the other seems to be ok.  The SN of the one draining quickly is YH0037445433.  Please let me know if you've come with a solution yet.

The SN of the one that seems ok is YH003D134462  

Thank you

jockfreese

[GauthierFamily]

Same problem, remote batteries die within a few days.

model 3921RW Roku Premiere+

serial YH00AC369474

software ver 10.0.0 build 4902-91
device ID JG288A369474

[Kimsellsatl]

Hi  @RokuDanny-R 

I need help with this issue as well for my Roku Streaming Stick + (3810, 3811 series)  serial# YH006V744128.

I have software ver 10.0.0 build 4209-50

We are replacing batteries every week. 

Thanks!