A warm welcome here in the Roku Community, @Jburley2005!
Thank you for sharing your concern about the voice command feature on your Roku Voice Remote Pro (2nd edition). Rest assured that we're here to help you fix this.
We appreciate the troubleshooting steps you've tried but no worries! I will work closely with our Support team to provide additional reinforcement in this case. Following this, I will reach out to you privately to gather any further necessary information.
Your continuous patience and understanding as we work on this are highly appreciated.
Best regards,
Carly
I am having the save exact problem. I just purchased the remote pro 2 in May 2024 and the voice command has stopped working. Nothing seems to fix it. Trying the hints on the support articles and the info in this community doesn't seem to work. Very disappointed. I hope it can be fixed. The other features on the remote work and I am happy with that. It is only the voice manual command and the voice automatic command that does not work.
Welcome to the Roku Community, @emilyoka1
Thank you for letting us know about your issues with the mic button (voice command feature) on your Roku Voice Remote Pro (2nd edition). We'd be happy to help you find the best resolution.
We want to assess your concern better, and it would be great if you could provide us with additional information such as follows:
In the meantime, kindly try to reset it by pressing and holding the Back and Home buttons for about 20 seconds on your remote.
We'll be looking forward to your update!
Best regards,
Carly
I tried the 20 second hold per your instructions and all it did was start to blink the light and then stopped blinking and got caught on a page and would not release the page. It tried several different options such as turning off the roku and turning it back on, pressing different buttons but it was just caught. Finally after pressing everything it would release to "live" but live would not change to any other option except to go back to the caught up page. Then after pressing all kinds of buttons, it finally released but voice still did not work. Any help would be appreciated. Thanks.
Hello! @emilyoka,
Thanks for the follow-up,
We appreciate you contacting us regarding the issues you are experiencing with your Roku Voice remote pro's voice command feature. We appreciate the troubleshooting steps you have taken, and we are pleased to assist you.
Microphone Info
Roku Voice FAQ
How to use voice to search and control your Roku streaming device
Troubleshooting Steps
If the microphone is not working,
If the issue persists, we would be happy to investigate further, but we will need further details. Can you please provide us with the following information:
Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.
Thanks,
Arjiemar