Remotes

[Dslar]

I have the battery remote that came with the Roku. It has been fine for years and now the three buttons on the side for volume and mute buttons stopped working. I changed the batteries shut off for 15mins, re paired the remote and checked settings. Nothing is correcting this. I see many have had this same issue. What is the solution your IT team has figured out?

[RokuTakashi]

Hi, @Dslar 

Welcome!

I understand your concern regarding your Roku remote's volume and mute button that stopped working. I'd like to gather more details to help.

Share us with the details below...

• What specific Roku remote model you are having issues with?
• How long has the remote been used?
• What specific troubleshooting steps have you performed?

I hope for your response.

Thanks,
Roku Community Team.