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JOHNNYD1632
Reel Rookie

Roku remote pro (2nd edition) not voice command not working

Recently bought the Roku voice remote pro this is the one that has the little switch on the side where you can turn the voice on or off and is also rechargeable. 

Problem is the voice feature of this remote has completely stopped working this after working for several weeks after I first bought it. I've read several solutions presented here in the community and have tried all turning off the TV, holding down the buttons to reset the remote pairing remote etc...

None of these solutions have worked. The remote itself works as it should manually. No problems there. Voice just will not work after I've done a reset a re-pairing It might work once. Then ask for time or channel and nothing when I hold down the mic button I get a little thing on the bottom of the TV that says press and hold the button while you speak even though I'm doing that.

 

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8 REPLIES 8
RokuCarly
Community Moderator
Community Moderator

Re: Roku remote pro (2nd edition) not voice command not working

A warm welcome here in the Roku Community, @JOHNNYD1632!

Thank you for sharing your concern with your Roku Voice Remote Pro. I'd be happy to find you the best resolution possible.

Before proceeding, may I know when and where you purchased this remote? Also, can you please confirm if this is the Roku Voice Remote Pro 1st or 2nd edition? You may refer to this page to help you identify this remote:

In the meantime, please confirm if you've pressed the Back and Home buttons simultaneously for about 20 seconds to reset it. You may also refer to our support article, which is dedicated to this.

How to fix your Roku voice remote that is not working

I'll be looking forward to your update!

Best regards,
Carly

Carly Y.
Roku Community Moderator
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JOHNNYD1632
Reel Rookie

Re: Roku remote pro (2nd edition) not voice command not working

I have what I believe is the second edition voice remote. And yes I have tried resetting by holding the home and back button for 20 seconds. I have tried resetting at least 10 times now. Still the voice function does not work. Like I said the manual function no issues... I'm just sorry that I spent the extra money for this at this point 

Was purchased from Walmart about a month and a half ago.

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RokuCarly
Community Moderator
Community Moderator

Re: Roku remote pro (2nd edition) not voice command not working

Thank you for responding, @JOHNNYD1632.

I appreciate your effort in troubleshooting your Roku Voice Remote Pro (2nd edition). In this case, I will coordinate this with our Support team for additional reinforcement. 

Kindly check your inbox, and I will contact you via private message to request additional details regarding this matter. 

In the meantime, you may install the Roku Mobile App as an alternative to your physical remote. This works well with Roku's streaming players and has a Headphones mode (private listening) feature. 

Your continuous patience and understanding as we work on this are highly appreciated. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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Kevin0232
Newbie

Re: Roku remote pro (2nd edition) not voice command not working

Mine is doing thw same thing. I have a love hate relationship with this Voice remote pro 2. The hands free  voice command  sucks. It stopped working completely after ONE WEEK of ownership! And thw manual one only works every once in a while. This thing needs work badly. 

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spring1
Channel Surfer

Re: Roku remote pro (2nd edition) not voice command not working

I did this and it's still not working - I wonder if the last upgrade had a flaw?

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spring1
Channel Surfer

Re: Roku remote pro (2nd edition) not voice command not working

I've followed all instructions several times. It's still not working - even for the brand new Voice Remote Pro - I'm wondering if there was a flaw in the recent upgrade... See my other recent posts for more details - user name is spring1

thanks for any help

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RokuCarly
Community Moderator
Community Moderator

Re: Roku remote pro (2nd edition) not voice command not working

Welcome to the Roku Community, @Kevin0232!

Thanks for bringing this to our attention. No worries! We're here to help you determine the cause and find the best resolution.

Rest assured that we will be coordinating this with the team for additional reinforcement and investigation. I will reach out to you via Private Message to gather further details to proceed. 

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. Not only can you launch channels, navigate the Roku interface, and search and issue commands with your voice, but you can also share personal photos and videos on your TV, listen privately with your headphones, and more.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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RokuCarly
Community Moderator
Community Moderator

Re: Roku remote pro (2nd edition) not voice command not working

Hi, @spring1!

Thanks for posting here. 

I believe I saw your post on a different thread, and I've already reached out to you via PM. Kindly check your inbox for further assistance, as I have requested further details regarding this matter.

Thank you for your patience and understanding. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
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