Remotes

[djsfw57]

I have already done ALL of this. I also sent the serial number as requested. Apparently this entire thing has been a waste of my time.

[RokuMary-F · Accepted solution]

Hey Community,

We're checking in to see if any of you have encountered the following issues with your Roku Voice Remote Pro:

1. Will not charge
2. Only powers on when plugged into an outlet
3. Does not turn on or work
4. Not holding a charge - This includes cases where the device loses charge within a day or two after being fully charged and unplugged.

If you've experienced any of these problems, here are some steps you can try:

• Test with different power outlets, micro USB cables, and USB chargers.
• Reset the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If the issue persists, please let us know, providing any additional information that could help our team investigate further. Kindly include the serial number of your Roku device that is paired with your Roku Voice Remote Pro for better assistance.

Thank you for supporting Roku and continued participation in our community.

Best regards,
Roku Community Team

[Redkay2]

Well I have the same issue. My voice pro remote won't charge and now I use the roku app for my remote. Works the same.  I just wish the remote would work

[RokuCarly]

Hi, @Redkay2.

Thanks for letting us know about being unable to charge your Roku Voice Remote Pro. We're here to find you the best resolution possible. 

If you've already performed the steps and suggestions offered by @RokuMary-F above, we'd like to collect further personal information such as the email address associated with the Roku account linked to your Roku player through Private Message. 

Please note that we've already sent you a PM, kindly check your inbox.

Thanks,
Carly

[GemGlows]

I have had this problem now with 4 different remote voice pro. They don't hold a charge and will not charge to 100%  None of them are over 1 year old.   Tried using on different roku devices and have the same problem.  Used different cables. Same problem 

[RokuCarly]

Thank you for posting here in the Roku Community, @GemGlows.

I appreciate you reporting the issues you've encountered about charging your Roku Voice Remote Pros. I'd be more than happy to look closely into this matter and find you the best resolution possible. 

Firstly, are multiple remotes paired with just one of your Roku players? If so, I highly recommend removing the current remotes and pairing only one. Furthermore, try resetting it by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. 

After doing so, pair it again with your preferred Roku player and try to charge it to see if this will work. 

I'll be looking forward to your update.

Best regards,
Carly

[Ford981micah]

I purchased this remote about a year ago from Walmart to replace my old remote. I plugged it in to charge it and it won’t charge. It will work while plugged into the usb cable. I also tried different cables and outlets. It still will not charge. 

[RokuCarly]

Warm greetings from the Roku Community, @Ford981micah!

Rest assured that we will work with you to help you find the best resolution so you can continue streaming your Roku device using your Roku remote.

We suggest resetting the remote: Press and hold the Back/pairing button and Home buttons simultaneously for about 20 seconds. For detailed instructions on how to reset the remote, you can refer to this support link: How to fix your Roku voice remote that is not working | Roku.

Also, kindly consider visiting @RokuMary-F post above for further details and troubleshooting steps regarding this matter. 

We'll be looking froward to your update.

Best regards,
Carly

[Ford981micah]

I have tried that and it still does not work. 

[Novarod]

I purchased a Roku voice remote pro last May2024.  Since buying I’ve constantly had issues with it needing charging. It intermittently shuts down and when I plug it back in, it may or may not start working again. Now it’s just dead. I’ve swapped out the charging cable, the usb charger and moved it to another outlet. Still fails. Need some help here. Please let me know if you have any ideas. Thank you!