Remotes

[Plug1908]

Mic just stopped working.  Tried all the steps suggested and did not work. Can we get a refund? This product has issues. 

[RokuJharra-Q · Accepted solution]

Thank you for reaching out to the Roku Community, @Plug1908 !

We appreciate you for letting us know about the issues you're experiencing with your Roku voice remote 2nd edition. We'd be willing to assist you with this.

To help you resolve these remote issues, we recommend following these troubleshooting steps: 

Restart Your Streaming Device:
Start by unplugging the power cord from your streaming device. Wait at least 5 seconds before reconnecting the power cord.

Reset your Roku remote:
To reset your Roku remote, press and hold the Back and Home buttons simultaneously for about 20 seconds. After that, pair it again and check if the issue still persists.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[Plug1908]

Since nothing has worked as with any item that is not working correctly I would like to exchange it for a remote that works. How do I do that without any hassle? If this was Amazon I would retirn it no problem.

Thanks,

[RokuJharra-Q]

Thank you for updating us, @Plug1908!

We appreciate your cooperation. Please be aware that we will reach out to you via private message to provide further assistance with this matter.

We value your understanding and look forward to your response.

Thanks,
Jharra