Remotes

[achtwd1130]

Hi, I sent you all my info on Tue 4/2/2024 5:22 PM and I haven’t heard anything back, nor have I received a new remote. What is going on?

[RokuBernie-D]

Hi @achtwd1130,
Thanks. We appreciate you letting us know about this. Could you please check your inbox? We have sent you a private message.

Many thanks,
Bernie

[Redkay2]

I have had this pro controller for awhile. Andmow it will not charge it stays at 15%. I've had it charging all day and still at 15% whatcan I do.  It's expensive to replace it and it's not that old.

[RokuJanadeeK]

Hi @Redkay2,

Thanks for sharing the experience you've had with this remote issue. We're happy to help.

Please be aware that we have sent you a private message here in the Roku Community. We'd like to look closely at your concern and provide you with an accurate resolution.

Your response is highly anticipated.

Regards,
Janadee

[RokuCarly]

Thank you for bringing this to our attention, @Redkay2.

In this case, have you tried using a different USB cable or a USB charger? If not, we highly suggest so. Also, try to plug it into a different power outlet to see if this will make any difference. 

We've also sent you a Private Message as we'd like to gather further personal information. Kindly meet us there!

Best regards,
Carly

[Nantucket]

What happened? I’m having the same issue. I followed your instructions to another user, but it didn’t work for me. I’m so frustrated. It’s been plugged in for DAYS; this is literal not hyperbole and it still says “Remote 0%”. What else can I do?  

[Nantucket]

How do I go to a Private Chat?

[RokuCarly]

Greetings from the Roku Community, @Nantucket!

Thanks for letting us know about your remote concern. No worries! We'd be more than happy to be of assistance here.

Since you've already performed the troubleshooting steps we provided in a different post, kindly send us a PM by selecting my username, View Profile, and on the right side of the page, select Send this user a private message.

Best regards,
Carly

[djsfw57]

I sent you the information you asked for WEEKS ago and nothing since then. No response, no replacement, NOTHING. What's the deal with Roku dropping the ball completely on this?

[RokuCarly]

Thanks for getting back to us, @djsfw57.

We sincerely apologize for the inconvenience this has caused. No worries! We'll further assist you with this. 

To provide you with the necessary information and assistance, we'll be sending a private message. Kindly check your inbox.

Best regards,
Carly