Forum Discussion

norameehan's avatar
norameehan
Newbie
2 years ago
Solved

Roku Remote ok button stopped working

The Ok button on my remote stopped working.
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    9 months ago
  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, amberlam1 

    Greetings, and welcome to the Roku Community.

    Thanks for sharing with us your concern about your Roku remote, where the "OK" button stopped working, and you are currently unable to pair it. I'm here to help you set up your Roku remote again.

    If your Roku remote does not initiate the pairing, you can try to perform this first.

    1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
    2. When your streaming device is powered on, it will automatically enter pairing mode 
    3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

    For more information, you can visit this support article on How to set up and pair your Roku voice remote

    Hope this helps, and let us know if you have further concerns or inquries.

    Thanks,
    The Roku Community Team.

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, norameehan!

Thank you for letting us know about the OK button on your Roku remote not working. We'd be happy to help you find the best resolution for this.

We'd like to assess your concern better so we can find you the best resolution possible. With this being said, kindly provide us with the following details:

  • Is this the remote that comes with your Roku player or was this purchased separately?
  • Serial number of the Roku player this remote was connected to.
  • When did you initially observe this happening?

In the meantime, please reset your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. Then pair it again and try using the OK button to see if it works after resetting. 

Your response is highly anticipated.

Best regards,
Carly

gstauss's avatar
gstauss
Reel Rookie
9 months ago

I've had the same issue with me Roku remote - the OK button has stopped working. All other buttons are working fine. I did everything that has been suggested - rebooted my Roku, reset the remote, changed the remote's batteries - with no resolution.

Please advise.

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 months ago

    gstauss, how old is the remote?  If the button is worn out there's not much that can be done short of taking the remote apart and trying to clean it or replacing the remote.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    9 months ago
    • gstauss's avatar
      gstauss
      Reel Rookie
      9 months ago

      I have a Roku voice remote. There is not a pairing button at the back of the remote. I have already tried changing the remote batteries.

      I am currently using the remote app.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        9 months ago

        Thank you for your reply, gstauss!

        We'd like to know if this information will help based on your experience. Please try resetting your Roku remote, as this often resolves issues.

        To reset it, press and hold the Back and Home buttons simultaneously for about 20 seconds. After doing this, pair the remote again and test the Ok buttons to see if it makes a difference.

        Thanks,
        Jharra

    • Doc04171976's avatar
      Doc04171976
      Channel Surfer
      7 months ago

      Tried everything 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi Doc04171976,

        Thanks for posting in the Roku Community!

        We get that your Roku remote OK button stopped working. We would be more than willing to assist you with this.

        Please provide us with the following:

        We look forward to your response.

        Cheers,
        The Roku Community Team