Remotes

[Kalani_m]

I am also having this issue with two out of my three remotes. One is only a few  months old while the other we’ve had for awhile. Tried re-pairing and resetting and still have the same issue. One of the serial numbers is 

X0220045RDX0

[RokuArjiemar]

Hi! @Kalani_m,

Thank you for reaching out to the Roku Community!

We appreciate you bringing this to our attention. We'd love to help you with that.

• What device are you using right now?
• What type of remote are you using right now? 
• Are you using private listening?

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[Kalani_m]

Hi @RokuArjiemar 

We have the 4K+, which is the device I provided the serial number for. And we are using the remote it came with. We are not using it in private listening mode.

Any help you can offer to remedy this is appreciated. 

[rdljr1]

I also have a 4k+ and am having the same issue. I’m constantly recharging the remote now, almost nightly. 

[RokuArjiemar]

Hello! @Kalani_m, @rdljr1,

Thank you for your post,

We wanted to let you know that we've passed along your information to our Support team. They will reach out to you to assist you further. If you have any other questions or concerns, please let us know. We’re happy to help!

Thanks,

Arjiemar

[jcostel]

Also having same problem with 5 streaming stick remotes.  Batteries last only 2 or 3 months.  One of the remotes is seldom used and the batteries still die in 2 to months. The other ones are only used a couple hours a day and normally just to turn on the TV and change a channel.

Models are RC399, RC786, RC128, RC128, RC128 These are the model numbers when I do settings/remotes/about.

If I remove the batteries, model numbers are as follows:

3 are Models RC-AL2 SKU 3226000294

1 is Model RC- FA1, 3226001238

1 is Model RC- EL1,  3226000674

Couldn't find any serial numbers.

About ready to trash all 5 and change to Amazon Fire Stick.

[RokuAnjelie]

Hi @jcostel,

Thanks for posting here in the Roku community!

Thank you for bringing  this kind of issue. 

Please be advised that it is normal that batteries can last 2 or 3 months. However in your case, we need more information to further assist you.

• Did you try to change the batteries from  all of your Roku remote?
• Serial Number Settings>System> About.

With more information, we can assist you further.

Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

Thanks, 

Anjelie

[jcostel]

Yes, I have been changing the batteries for the last 2 years and they only last 2 to 3 months.  

For Model Number 3820X Streaming Stick 4K, model number is X0170078714A

For Model Numbers 3810RW Roku Streaming Stick +, model numbers are:

YH002M090130

YH00AL886250

YH0088105372

[Kalani_m]

Hi @RokuArjiemar 

Do you know the timeframe for the support team to reach out? I haven’t heard anything yet. Thank you 

[RokuTakashi]

Hi @jcostel,

Thanks for posting here in the Roku Community!

We understand that you're experiencing battery drain with the Roku remote. We would like to know more about how we can assist. Would you mind me asking how often you use your Roku remote? Also, do you often use the voice command feature?

Your response would be much appreciated.

All the best,
Kash