Remotes

[jcostel]

The remotes are mainly used for a couple of hours in the morning and a couple hours at night, except for one of them which is used every 4 or 5 days for a couple of hours.  There is no difference in the one that is used less - battery still drains after 2 or 3 months.  We do not do much channel surfing.  Once we turn on the TV it typically stays on the same one or two channels until turned off.

We do not use the voice command feature.

[RokuCarly · Accepted solution]

Hi @jcostel,

Thanks for keeping us posted!

Please be advised that your Roku voice remotes are connected to a network connection for the voice command feature to work. In this case, it is normal for the battery to drain within a span period of 2 - 3 months even if you seldom use it because it is still connected to a network connection. 

You can actually use our Roku mobile app as an alternative to your physical remote. It also has a voice command feature and private listening that works well with all of Roku's streaming devices/TVs.

Here's our Support article to help you How to install the Roku mobile app.

If you need further assistance and clarification, please don't hesitate to let us know!

Thanks,
Carly

[RokuJharra-Q]

Hi Community Users,

We are locking this thread because the information may need to be updated.
If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!

We are here to help.

Thank you,
The Roku Community Team