Remotes

[abcdefghi]

I got my roku remote in september of 2024, it stopped working about a month ago. when i finally remembered to buy batteries i put them in the remote and the remote will not work. I’ve tried the other batteries and it still won’t work. any advice? will roku send me another remote?

[RokuRiamie-D]

Welcome @abcdefghi,

Thank you for informing us that your Roku remote is not functioning with your Roku device, even after replacing the batteries. Don't worry we are more than willing to assist you with this.

We would like to know the following:

• Model  of your Roku device
• Model of your Roku remote
• If you could provide a photo of the Roku remote, that would be helpful.
  How do I insert an image in a post?

We will wait for your response.

Cheers,
Roku Community Team