New Roku remote right arrow not responding

Thanks.   this same procedure has only been suggested about 10,000 times and each time there are tons of emails saying “this doesn’t work “so the answer is to repost it again.

The problem is as I’ve said a design flaw that build up dust overtime that makes it stick 

The problem is

Purchased brand new Roku Remote and right arrow button does not work! Tried replacing batteries and nothing f same issue 

Not sure I responded but if your button has got progressively harder to use no amount of "reset", tricks, etc will work.  The issue is gunk buildup on the metal plate with the "clicks".  Take out batteries, wash the board in mild soapy water, rinse and let completely dry.  (My entire board was "gooey"- 99% certain it is the dust buildup from static electricity not handled correctly. )  I never have this trouble with any other remote so it's almost certain a design flaw.  Good Luck - I switched to the tv remote - not nearly as simple but then never the problems I always got with roku.   

I'm now on my 3rd replacement remote, all have had the same > button fault as described in this thread.  Just like the other two, the latest one lasted just 1.5 months!  ROKU promised to send me 2 replacements and have sent absolutely nothing to me. 

I've had to write to them again:

"Where are the replacement remotes I was promised from ROKU?

I have had to buy a 3rd one at the beginning of September 2024.  It's now 27th October 2024 and this one, which again I have paid for, is no longer working.  The > navigation button does not work properly; it's having to be pressed so extremely hard to get it to react.

Also, why have I been lied to by ROKU about replacements being sent?  Where are they and what is the problem?  If it's a Dutch address, then send them to my UK address.  My UK address is:

XXXXX

XXXXX

XXXXX

I have never felt so disappointed and been deliberately lied to by any company I have ever done business with in all my 58 years on this planet.

ROKU, you are an utter disgrace. Your products are not fit for purpose and your CS reps seem to be duplicitous liars.

Regards

XXXXXXXX"

Now, where are the replacement remotes I was more than once promised via Private Message?

If this is not resolved I will be reporting ROKU to the UK Trading Standards Authority for the deliberate selling of a product to the public, in this case remote controls, which ROKU is more than aware are defective and not fit for purpose.  The deliberate selling of defective and not fit for purpose products is ILLEGAL under English and Scottish law in the United Kingdom.

Hi Galschals,

We understand that you're having issues with your Roku remote. We apologize for the experience.

Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

Same problem here with 2 new voice control Roku remotes.  I suspect a manufacturing fault.  After buying them from Argos, both started having problems with the right directional arrow after days.  None of the so-called "fixes" work.  One of the remotes has already been launched at high speed against the living room wall out of utter frustration.  What a feeling of satisfaction it gave me watching it smash to pieces.  The second hopeless voice control ROKU remote, still showing right directional arrow non-responsiveness, is living on borrowed time.

These remotes are simply cheap rubbish and quality control seems to play no part in the manufacturing process.  ROKU, a thoroughly inept company when it comes to remote controls and operability,

I have the same problem with the right arrow that hundreds of others have wrote about. I have tried every troubleshooting recommendation Roku has given. Please send a new remote! The remote is worthless without that button functioning problem and my right thumb hurts from pressing so hard to get it to work. Not acceptable. 

Same for myself. Low quality.