New Roku remote right arrow not responding
Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
Forum Discussion
Hi Galschals,
We understand that you're having issues with your Roku remote. We apologize for the experience.
Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Troubleshooting steps you have taken in an attempt to resolve the issue.
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee
I have a Roku Express 4K+. I don't see any answers fixing this issue. I bought it a few months back but didn't set it up till recently. The right arrow has to be pressed so hard to work and still doesn't work well. That is the main button you need and makes it difficult to watch TV. I have changed batteries, reset everything and nothing works. What can I do to fix this issue?
Hi Joyoflife44,
Welcome to the Roku Community!
We understand you're having a problem with the Roku remote since the right arrow button is not properly working. We're happy to assist you further. Please try the steps that are provided below:- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Remotes & Devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
Please keep us informed if the issue continues.
All the best,
John
You do realize that in order to follow these instructions you need to be able to right arrow over to remote which is impossible to do if right arrow isn’t working. Any other ideas?
Roku will replace the remote, however they replaced my pro v2 with a v1.
Hi unc43,
Thanks for posting in the Roku Community!
We understand that you received an incorrect replacement remote. Please check your direct message, as we have sent you additional details.
Thank you for your understanding.
Cheers,
The Roku Community TeamMy remote is years old and the right arrow stopped working a few months ago. I tried all suggested solutions. I downloaded the app on the phone and that worked great for a while. Now that right arrow is starting to be inconsistent. Very frustrating.
