Forum Discussion

Galschals's avatar
Galschals
Binge Watcher
2 years ago

New Roku remote right arrow not responding

Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
remotes
71cristina's avatar
71cristina
Newbie
3 years ago

Purchased brand new Roku Remote and right arrow button does not work! Tried replacing batteries and nothing f same issue 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi 71cristina,

    Greetings, and welcome to the Roku Community!

    Thanks for bringing this to our attention. We want to help you with this, we'll and need more information. Where did you purchase this new Roku remote of yours? Also, what troubleshooting steps have you taken besides replacing the batteries? Did you try to pair and unpair your Roku remote to see if the issue persists? If not, we recommend giving it a try.

    Please keep us posted.

    All the best,
    Kash

    • MichaelC3's avatar
      MichaelC3
      Newbie
      3 years ago

      My original remote was not working last year and I bought a new one from a local Walmart.  Lately the right arrow would occasionally not work and got worse over time.  Last week I bought another (from Walmart again) and the right arrow started failing on the first evening we used it.  Quality issues?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi MichaelC3,

        Thanks for your first post in the Roku Community!

        We're sorry for the inconvenience that it has caused. This is not what we aim for. We want to look closer to see if there's anything else we can suggest to help.

        We also recommend looking at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working.

        Please let us know if the steps provided on the Support page still aren't helping.

        All the best,

        Chel

    • Joybells65's avatar
      Joybells65
      Channel Surfer
      10 months ago

      Same here.  The right arrow button requires you to push really hard to work.  It seems to be a faulty thing for many people.   Roku should be replacing them for free for everyone as it's not our fault Roku made a defective product!

      This is my 2nd remote, I shouldn't have to buy another one.

      Roku needs to fix this defect and stop making defective ones!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        10 months ago

        Hi, Joybells65 

        Thanks for posting, and welcome to the Roku Community.

        We understand the issue you have encountered with your Roku remote, specifically with the right arrow button that requires to be pushed hard for it to work, and our team is here to help.

        Kindly be advised that we have sent you a private message in the Roku Community for us to address your concern. Please check your inbox since we've reached you from there.

        We hope for your continuous response.

        Thanks,
        Kash

  • chrislyn1's avatar
    chrislyn1
    Newbie
    2 years ago

    I'm sorry to learn that the right arrow on your brand new Roku Remote is not responding. Similar to the meticulous troubleshooting required for technology, obtaining a Golden Visa in Dubai demands careful attention to detail. To troubleshoot the remote issue, start by checking the batteries, ensuring they are properly inserted, and have sufficient power. Attempt to re-pair the remote, unplug the Roku device, wait for a few seconds, and then plug it back in before re-establishing the connection. Just as with a Golden Visa application, meticulous attention to each step is crucial. Inspect the remote for any dirt or debris around the buttons, ensuring clarity, much like the precise documentation required for a Golden Visa. If the problem persists, consider contacting Roku support for further assistance, just as applicants for a Golden Visa may seek guidance from relevant authorities for a seamless process. I hope these suggestions help resolve the remote issue promptly and reflect the thoroughness required in various processes, including obtaining a Golden Visa in Dubai.

  • daniellesara22's avatar
    daniellesara22
    Channel Surfer
    10 months ago

    Having this same issue. Were you able to resolve this? 

    • Romey's avatar
      Romey
      Channel Surfer
      9 months ago

      For some of us just download the Roku app. Consider it a backup. It works for me fine but for many of us, its not the same as having our clicker nearby.

      Better than not being able to right click - sounds like a dating app.

      Later,

      • HPDeskjet's avatar
        HPDeskjet
        Streaming Star
        9 months ago

        I have paid for a 4K Dolby Vision stick that comes with a remote control.  That paid for remote should last longer than 2 weeks, when used under normal conditions.  I should NOT have to rely on an app installed on my 'phone, which sucks up private personal data that ROKU sells on to 3rd parties, to use the 4K streaming stick and I should certainly not have to buy a new remote every **bleep** month.  ROKU's remotes are shoddily made, cheap rubbish that fail after several weeks of normal use.  It's an utter disgrace and, environmentally speaking, a disaster when it comes to sustainability.

        I fully expect the new remote I've started using this evening to fail within a month, just like the other 5 have.  I no longer have any faith in ROKU's products or in its non existent technical and customer support. 

        When this remote fails, as it will, it's bin time for the **bleep** 4K ROKU Dolby Vision stick with non working remote and HELLO to either NVidia Shield, Apple TV or Google Streaming 4K.  I'll not be recommending ROKU's sub-standard products to anyone, they're that bad.