New Roku remote right arrow not responding
Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
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Purchased brand new Roku Remote and right arrow button does not work! Tried replacing batteries and nothing f same issue
Hi 71cristina,
Greetings, and welcome to the Roku Community!
Thanks for bringing this to our attention. We want to help you with this, we'll and need more information. Where did you purchase this new Roku remote of yours? Also, what troubleshooting steps have you taken besides replacing the batteries? Did you try to pair and unpair your Roku remote to see if the issue persists? If not, we recommend giving it a try.
Please keep us posted.
All the best,
Kash
My original remote was not working last year and I bought a new one from a local Walmart. Lately the right arrow would occasionally not work and got worse over time. Last week I bought another (from Walmart again) and the right arrow started failing on the first evening we used it. Quality issues?
Hi MichaelC3,
Thanks for your first post in the Roku Community!
We're sorry for the inconvenience that it has caused. This is not what we aim for. We want to look closer to see if there's anything else we can suggest to help.
We also recommend looking at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working.
Please let us know if the steps provided on the Support page still aren't helping.
All the best,
Chel
i have same problem with orginal remote and with new remote. NONE of your suggested troubleshooting techniques solved the problem. It appears this is a manufacturing issue. the contacts on the touchpads are defective. How are you going to solve this problem?
Same here. The right arrow button requires you to push really hard to work. It seems to be a faulty thing for many people. Roku should be replacing them for free for everyone as it's not our fault Roku made a defective product!
This is my 2nd remote, I shouldn't have to buy another one.
Roku needs to fix this defect and stop making defective ones!
Hi, Joybells65
Thanks for posting, and welcome to the Roku Community.
We understand the issue you have encountered with your Roku remote, specifically with the right arrow button that requires to be pushed hard for it to work, and our team is here to help.
Kindly be advised that we have sent you a private message in the Roku Community for us to address your concern. Please check your inbox since we've reached you from there.
We hope for your continuous response.
Thanks,
KashPure thievery, bad design and absolutely no pride in their products.
After 2 weeks of working, my 5th ROKU voice remote has stopped working. The same fault on every **bleep** one. The > button is now unresponsive.
ROKU should be be absolutely ashamed of their voice remote. Cheaply made rubbish with no quality control whatsover. ROKU are more than aware of this manufacturing fault. They cannot not be aware of it.
As their remotes are of such bad quality and the technical support here being 'cut and paste' nonsense from CS reps that have no idea what they're talking about, it'll be off to Google with a new Google TV Streamer 4K after this ROKU sh*t. What a despicable company.
