Forum Discussion

Gamertag3110's avatar
Gamertag3110
Channel Surfer
10 months ago

Roku Wireless Speakers won't pair on Roku TV

I've tried all of the troubleshooting tips found here. My wireless speakers won't pair, only one will play the pairing message, but both are connected to power and are working. I've tried on three different Roku TV's now, none of them will pair with the speakers.

Please don't give me troubleshooting tips, I have been through all of those. How can I get this fixed?

tv & player features
tv & player support

46 Replies

  • MGS777's avatar
    MGS777
    Reel Rookie
    12 months ago

    My Roku wireless speakers were working fine until a few days ago.  Noticed the left stopped working and tried to reset and reconnect both.  Now neither will pair with the Roku TV.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      12 months ago

      Welcome to the Roku Community, MGS777!

      Thanks for letting us know about the issue you’re experiencing with your Roku wireless speakers not connecting to your Roku TV. We're here to help!

      Please try the following steps:

      1. Disconnect the power cable from each speaker.
      2. Move the speaker(s) closer to your TV to ensure a stronger connection.
      3. Power the speakers back on and try pairing again.
      4. If the issue persists, perform a factory reset on each speaker and try setting them up again.

      For more information on resolving pairing problems, please refer to this guide on Roku wireless speaker pairing issues.

      Please give these steps a try and let us know if it resolves the issue. We're here if you need further assistance!

      Best regards,
      John

      • MGS777's avatar
        MGS777
        Reel Rookie
        12 months ago

        i have tried ALL the recommended steps to resolve and connect.  No luck.  Also tried a different roku tv and same - no luck.  Help!  Ate these things just paperweights now?  Thanks

  • ex28's avatar
    ex28
    Reel Rookie
    15 days ago

    These speakers worked for a while and then wouldn't connect. I have reset both wireless speakers by holding reset for 10 seconds and followed every step on the troubleshooting link. It spins at the finding speakers screen and the speakers keep saying the same prompt about connecting over and over.

     

    I have unplugged both speakers and the tv and plugged back in after some time. The speakers cannot be found by the tv. Both speakers have been reset. The tv has been updated. 

    Hardware ID 5144X

    Software version 15.0

     

     

    • ex28's avatar
      ex28
      Reel Rookie
      13 days ago

      I've been able to get them to connect by disabling and enabling Device Connect. This was an issue because there was a Voice Remote paired to it and it won't let you unpair it if it's the only remote paired. Factory reset was the only path forward since I have another Roku IR remote that works fine.

      I suspect I'll have to disable and enable Device Connect each time it fails. Likely needs a software or firmware update to resolve this issue. 

      • PhillyGuy's avatar
        PhillyGuy
        Binge Watcher
        12 days ago

        Thanks for the tip. That's the only thing I haven't tried. I let you know in a few days how it went.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      12 days ago

      Hey ex28​

      Looks like your Roku wireless speakers aren’t pairing with your Roku TV after the update. Mind sharing a bit more info for review?

      • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
      • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs).


      Let us know when you can!

      Roku Community Team

  • Ryanr11's avatar
    Ryanr11
    Channel Surfer
    12 months ago

    I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired.

    I have followed all following troubleshooting tips I can find online and on these forums with no success:

    1) Unplugging and plugging the speakers back in

    2) Moving speakers closer to TV

    3) Restarting Roku TV

    4) Factory Reset on Wireless speakers

    5) Factory reset on Roku TV

     

    My Roku TV still will not re-pair to my wireless speakers

    Current Setup:

    Roku TV - Model: 65R4AX , Software Version: 14.1

    Roku Wireless Speakers - Model: 9020X

    • GT-Dex's avatar
      GT-Dex
      Binge Watcher
      12 months ago

      I've seen something similar to this... There is a post here that a former mod made about submitting the information to have it looked into further... Ill give this to you so it can be passed along possibly...

      Please share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Ryanr11's avatar
        Ryanr11
        Channel Surfer
        10 months ago

        GT-Dex thank you for the suggestion. Here is the requested information

        Issue report tracker

        Model: G848X- Roku TV

        Serial number: X01200U3GPES (SONU43D3GPES)

        Software version: 14.1.4 . build 5700-ET

        GC version: 12.9.26

        Timestamp: 2025-01-14T23:14:01Z

        Please use issue ID ES-020-114 to report the current issue.

         

    • GT-Dex's avatar
      GT-Dex
      Binge Watcher
      12 months ago

      Also just curious if your TV is wireless or wired? If it's wired, you can try to unplug the ethernet cable, restart it and try repairing the speakers. Then plugging it back in. 

      • Ryanr11's avatar
        Ryanr11
        Channel Surfer
        11 months ago

        My Roku TV is not wired. It is connected to the internet wirelessly

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Gamertag3110,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us about your Roku Wireless Speaker, we are sorry to hear that you are experiencing issues with the setup process. We're pleased to assist.

    We are providing some steps to try below, but can you let us know where the pairing failure occurs?

    - speakers not detected
    - speakers detected but are not pairing
    - speakers paired but SW update update fails

     We recommend going through the following steps.

    Get the latest software for your Roku TV

    1. On the Roku TV home screen, go to 'Settings'
    2. Select 'System'
    3. Select 'System update'
    4. If a software update is available, allow it to download and restart the TV.

    Pair the speakers again after the software update has been completed

    1. Unplug the power cord from each speaker
    2. Reconnect the power cord to each speaker then follow the voice guide

    If no software update was available and it indicates you are up to date, you may need to restart the TV by unplugging and reconnecting the TV's power cable and letting the Roku TV restart. Then unplug/reconnect the power cables from each speaker and follow the voice guide.

    For detailed information, please refer to this link: How to resolve issues pairing your Roku wireless speakers.

    Please keep us posted on what you find out and we will be happy to continue assisting you further.

    Thanks,
    Arjiemar

    • Gamertag3110's avatar
      Gamertag3110
      Channel Surfer
      10 months ago

      The speakers are not detected when pairing on any TV. I've completed factory resets on 2 tvs and that didn't help. 

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        10 months ago

        Gamertag3110,

        Thanks for the update,

        If you're having trouble connecting the wireless speakers, don’t hesitate to contact Roku Support for helpful assistance. They can guide you through the pairing process.

        Let us know if you have any other questions. We're always happy to help. 

        Thanks,
        Arjiemar

         

  • DragonStormArt's avatar
    DragonStormArt
    Channel Surfer
    27 days ago

    I’m also having this issue! All 4 speakers will not connect. We tried for5 hours last night. Chatting with 2 different Roku specialists and the last one was going to call me, she even asked for my number and never called me back. I have been through every step and more many times over and nothing is working. Waste of money I will be spreading the word to stay away from roku products now that I have thousands invested 🙄

    • PhillyGuy's avatar
      PhillyGuy
      Binge Watcher
      26 days ago

      I feel what your saying. I have the same problem that has not been resolved for 2 years. As much as I have given Roku tech support info they still do not have a solution to my problem. So much time was wasted in phone calls and emails. In addition they had the balls to close the ticket and marked it solved. I would want a refund or replacement. My issue below:

      https://community.roku.com/t5/Discussions/Roku-speakers-4-installation-stalls-when-connecting-to-Soundbar-Pro/td-p/961957

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        23 days ago

        Hey! PhillyGuy​ 

        I noticed that the issue has been going on for 2 years already. Could you help us provide more info on this?

        Could you please share the latest software version of your Roku Soundbar? 

        Hoping to get some details soon!

        Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      23 days ago

      Hey! DragonStormArt​ 

      We understand that you're having this issue with Roku Speakers not connecting. 

      Here are the several steps we want you to try and see if this helps:

      1. Update the device (Go to Settings > System > Software Update > Check Now)
      2. Attempt to repair the speakers. (Settings > Remotes & devices > Set up a new device > select Wireless speakers
      3. If you're still having issues, perform a factory reset to the (speakers only) and try again. (Press and hold the Reset button for 10 seconds)



      Let us know if this works for you!

      Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      22 days ago

      Hi there! DragonStormArt​ 

      Sorry to hear about your experience. We understand that it's still not resolved. 

      Can we try doing these steps below, and let us know if this helps?

      1. Update the device (Go to Settings > System > Software Update > Check Now)
      2. Attempt to repair the speakers. (Settings > Remotes & devices > Set up a new device > select Wireless speakers
      3. If you're still having issues, perform a factory reset to the (speakers only) and try again. (Press and hold the Reset button for 10 seconds)


      Hoping to hear from you soon!

      Roku Community Team