Forum Discussion

Galschals's avatar
Galschals
Binge Watcher
2 years ago

New Roku remote right arrow not responding

Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
remotes
daniellesara22's avatar
daniellesara22
Channel Surfer
10 months ago

Not sure I would be able to do that without causing more damage. Would be helpful if Roku just fixed the issue. Thanks for your help, though. 

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
10 months ago

Hi, daniellesara22 

Greetings here in the Roku Community!

Thank you for getting in touch. We want to assure you that we will help you with your issues regarding the right button on your Roku remote. Before we proceed, we would appreciate it if you could provide us with more specific information, such as:

  1. Serial number of the Roku player this remote is paired to.
  2. Is this the remote that came with that device? If not, kindly specify if this is a Voice Remote Pro or Voice Remote Pro (2nd edition).
  3. When and where did you purchase this?

We also suggest, resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. 

Thanks,
Jharra
  • daniellesara22's avatar
    daniellesara22
    Channel Surfer
    10 months ago

    I've done all of this and it did not help. I also replied to your email with all of the information you asked for almost two weeks ago and did not receive a response. I've just downloaded all of my apps to my Samsung TV and will stream others from my phone to TV. Will never buy another Roku product again. This is the second remote that I've had this issue with and Roku seems unwilling to fix the issue. I also filed a report with the BBB with links to both threads demonstrating that dozens of consumers are having this issue and only getting an AI-bot response with no real resolution other than to keep replacing the faulty remotes at continued cost to them. -Danielle

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      10 months ago

      Hi, daniellesara22 

      Thanks for posting, and welcome to the Roku Community.

      We understand your concern regarding your Roku voice remote right arrow that is not working, and we appreciate your efforts in the attempt to resolve the issue.

      Please note that we sent you a private message here in the Roku Community. Check your inbox since we reached you there. Rest assured that our team will assist you further.

      We hope for your continuous response.

      Thanks,
      Kash

      • alien2's avatar
        alien2
        Newbie
        10 months ago

        My remote's RIGHT arrow button is not working. Hard and sticky. 

        There is nothing related to pairing up the TV or any wireless setting. It's a purely physical issue. I took apart the remote and found out the volume buttons are interfering with the RIGHT arrow as they're built next to each other. 

        This is a total failure design. ROKU should issue a recall and a free replacement.