Forum Discussion

Galschals's avatar
Galschals
Binge Watcher
2 years ago

New Roku remote right arrow not responding

Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
remotes
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi 71cristina,

Greetings, and welcome to the Roku Community!

Thanks for bringing this to our attention. We want to help you with this, we'll and need more information. Where did you purchase this new Roku remote of yours? Also, what troubleshooting steps have you taken besides replacing the batteries? Did you try to pair and unpair your Roku remote to see if the issue persists? If not, we recommend giving it a try.

Please keep us posted.

All the best,
Kash

MichaelC3's avatar
MichaelC3
Newbie
3 years ago

My original remote was not working last year and I bought a new one from a local Walmart.  Lately the right arrow would occasionally not work and got worse over time.  Last week I bought another (from Walmart again) and the right arrow started failing on the first evening we used it.  Quality issues?

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    3 years ago

    Hi MichaelC3,

    Thanks for your first post in the Roku Community!

    We're sorry for the inconvenience that it has caused. This is not what we aim for. We want to look closer to see if there's anything else we can suggest to help.

    We also recommend looking at our Support page to troubleshoot remote issues: How to fix your Roku voice or simple remote that is not working.

    Please let us know if the steps provided on the Support page still aren't helping.

    All the best,

    Chel

    • bubbie's avatar
      bubbie
      Reel Rookie
      2 years ago

      i have same problem with orginal remote and with new remote. NONE of  your suggested troubleshooting techniques solved the problem. It appears this is a manufacturing issue. the contacts on the touchpads are defective. How are you going to solve this problem?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, bubbie

        Thanks for posting, and welcome to the Roku Community.

        We're sorry to hear about this, and we'll gladly help to sort out the concern you had with the Roku remote. We've sent you a PM here in the Roku Community.

        We're hoping to hear back from you.

        All the best,
        Kash

    • MamaKat's avatar
      MamaKat
      Reel Rookie
      2 years ago

      I am having the same issue. Bought the Roku Express 4K+ 2022 | Streaming Player HD/4K/HDR with Roku Voice Remote with TV Controls in April and as of a month ago, the right arrow does not work. Other buttons are fine! 

      We tried to get a new remote but in the Roku store it says no remotes are compatible with our device. Please advise RokuJechealR or RokuTakashi 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi MamaKat,

        Welcome to the Roku Community, and thanks for keeping us posted!

        We will be more than happy to assist you further with this issue that you're having with the Roku remote. Please try the troubleshooting steps below:

        1. Press the Home button on your Roku remote.
        2. Scroll and select Settings.
        3. Select Remotes & Devices.
        4. Select Remote.
        5. Choose your voice remote from the list and select Set up remote for TV control.
        6. Follow the on-screen prompts to complete the process.

        Let us know how it works.

        All the best,

        John