New Roku remote right arrow not responding
Hello , I have replaced my Roku streaming stick remote recently . After a month , the right arrow button has become very sticky. I have to press hard several time to get it working . Just spent £20 o...
Forum Discussion
Hi Galschals,
We understand that you're having issues with your Roku remote. We apologize for the experience.
Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Troubleshooting steps you have taken in an attempt to resolve the issue.
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee
After looking around at the post about the buttons sticking.. I was surprised at how MANY people have this issue. I have changed the batteries thinking that was it and still didn't work. It is So madding to have your remote button stick when all you want to do is move the cursor to the right or the left. I think I will spray it with WD40.. Roku community is forced to buy another one. But afraid it will do the same thing.. Really sad
Don't spray it with WD40 - it eats plastic. You might try contact cleaner or taking it apart and cleaning it with alcohol.
I have a Roku Express 4K+. I don't see any answers fixing this issue. I bought it a few months back but didn't set it up till recently. The right arrow has to be pressed so hard to work and still doesn't work well. That is the main button you need and makes it difficult to watch TV. I have changed batteries, reset everything and nothing works. What can I do to fix this issue?
Hi Joyoflife44,
Welcome to the Roku Community!
We understand you're having a problem with the Roku remote since the right arrow button is not properly working. We're happy to assist you further. Please try the steps that are provided below:- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Remotes & Devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
Please keep us informed if the issue continues.
All the best,
John
You do realize that in order to follow these instructions you need to be able to right arrow over to remote which is impossible to do if right arrow isn’t working. Any other ideas?
I am having the same issues as many others and the right arrow button on my remote doesn't work. Or on rare occasions I have to press really hard to get it to move. I have noticed the same issue with the down arrow. I have tried new batteries, resetting the remote and unplugged everything, TV and Roku stick. Nothing has helped. I agree with others and this seems to be a defect in the remotes. I wanted to know how to get a replacement remote.
I have the same problem described by others regarding the right arrow button. It doesn't respond and you have to press it extremely hard repeatedly to finally get it to work. Your instructions do not help with this situation because operating my tv set is not the problem. I'm trying to use the right arrow button to scroll thru apps and program choices from the Roku menu. All of the other directional buttons work great; it is only the one button that moves to the right that is the problem. Can you offer another solution?
Roku will replace the remote, however they replaced my pro v2 with a v1.
Hi unc43,
Thanks for posting in the Roku Community!
We understand that you received an incorrect replacement remote. Please check your direct message, as we have sent you additional details.
Thank you for your understanding.
Cheers,
The Roku Community Team
on my Roku ultra the volume button when pushed on two different remotes seems to stick so that the volume goes all the way up or all the way down not step-by-step. Same ultra two separate remotes do the same thing. Model 4800X, serial number X0 1000S8W508. Software version 12.5.0 build 4178 – C2.
Issue report tracker ID 08–0 550–100.
Hi Rhb43,
We appreciate you providing all these details here in the Roku community!
We're glad to assist you with your problem with your Roku remote. Please try to update the software, restart the system, and check out this support article on how to fix your Roku voice or simple remote that is not working, and be sure to follow the troubleshooting steps provided. After doing so, please let us know whether the issue is happening on all content or channels or is isolated to one content or channel. (Specify) Also, what troubleshooting steps have you taken so far to try to resolve the issue?
We'll be waiting for your response.
Kind regards,
Eunice
I received my Roku box with 2 remotes. Neither one works well. I have to press a button at least 3 or 4 times to get any reaction. It's really irritating and making me want to switch my streaming service to something else.
Resetting, reinserting batteries... Nothing helps. This is a Roku TV so there's no box.
I'd like to get the 2 remotes replaced. They are defective!!Hi ChicagoNurse,
Welcome to the Roku Community, and thanks for keeping us posted!
For us to proceed with the appropriate action to resolve this, could you please send us a private message with your current shipping address and phone number?
To send a private message:- Sign in to the community.
- Click the message count or envelope icon to go to your Private Messages Inbox.
- Click Compose New Message.
- Enter the recipient's name in the Send to area.
- Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
- Enter the subject for the message in the Message Subject area.
- Type the reply in the Message Body editor.
- Click Send Message.
- You can look for the messages you've sent in the Sent tab.
To learn more about how to send a private message, click this Community link: Help - Roku Community
We'll be anticipating it!Thanks,
John
I have the same issue with my remote. It's a replacement remote for my Streambar. That original remote went bad after about 2 years, and I used my phone as a remote for awhile, then finally replaced it in November with a new one (Roku brand, almost identical to what came with the streambar). The navigate-right button is basically useless now. I've tried all the repairing, fresh battery steps, etc. but it seems like a physical or mechanical issue because the other buttons are fine.
I could use help getting a replacement if anyone at Roku reads this. RokuJanadeeK RokuJohnB
Thanks!
Hi georgemandl,
Thanks for sharing this with us. We understand that you're having issues with your remote; no worries, we're here to assist.
Please provide us with these details so our team can investigate this issue further:
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
Also, we have sent you a PM here at the Roku Community, as we may need further information to resolve this remote issue.
We look forward to hearing back from you.
Sincerely,
JanadeeThanks, I'll send you all that in the PM
Hello RokuJanadeeK
Here are the details:
Model:3810EU Roku streaming stick+
Software version:12.5.5 build 4174-50. Please help . I have replaced batteries, disconnected power did every thing . The right button on the remote is sticky. The remote is replacement , just a month oldThank you for the follow-up, Galschals.
No worries We have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime.
Let us know if you have further inquiries regarding this.
All the best,
JanadeeRokuJanadeeK RokuJohnB How long does this usually take? A product under warranty that's broken should be replaced pretty quickly. I've had this conversation with you here, and in PM, with no real results other than "please be patient while we investigate". What's to investigate? My remote broke and is under warranty...
Since nothing has come of talking here, I've also had two chats with Roku customer support.
The first person assured I'd have a replacement in 3-5 business days, and not to worry.
The second one, with that information in hand, told me to go to Target where I made my purchase. He acted as though the first chat didn't exist. He then directed me to one phone number that had a voicemail, and the "help with devices" option just directed me back to the website. Then he offered a second phone number which kept ringing. Nobody answered, and there was no voicemail or anything, just ringing. I told him this number didn't work and he said to "try calling back in 24 hours". I asked why, and his response was to repeat "try in 24 hours", no explanation. He was full of vague and repetitive answers. I find it odd (at the very least) that Roku would have some secondary number where no person or machine picks up, and the advice is to try back in a day. It's somewhere between unprofessional and suspicious.
I don't understand how a basic return on a faulty $20 device that's under warranty from a major brand can be so complicated. Is Roku operating in bad faith here? Like making a simple return so difficult that the customer gets frustrated and just buys another one? Feels like that. I am super disappointed, and wondering if/when to involve the BBB.
Anyone else?
