Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

[Under investigation] Can't Update Software - Error 004

Hey everyone,

We’re aware some of you are getting the "Can't update software. Please try again later" message with error 004.

Status Update 4.07: Our team is working on it, and we expect it to be resolved soon. We don’t have an exact timeline yet, but we’ll keep you posted!

In the meantime, if you need immediate access, a factory reset will fix the issue. Please note, it may take up to 20 minutes per device to complete.

Thanks again for your understanding!
Roku Community Team

Under Investigation

153 Replies

  • ihatethis9's avatar
    ihatethis9
    Reel Rookie
    5 months ago

    this is incredibly frustrating. my roku was working perfectly fine an hour ago, and then it randomly forced me to update, it didn't give me the option to update later. i was forced to update; and now every single time i try, it says "can't update software. please try again later" and error 004. my network is excellent, been working perfectly fine the whole day. i'm watching youtube on my computer while typing this, it's solely a roku issue. and after the update fails, the screen is just blank and zero apps load, rendering the entire device completely useless. this is incredibly frustrating and the first time roku has disappointed me.

    • dave492's avatar
      dave492
      Newbie
      5 months ago

      Getting an error 004 message.

      I am forced to update with no other options-only to clink OK to Update

      Gets to 82% and then goes to a blank screen-I cannot get the software level info or anything.  I have hard-booted several times over several days-checked the internet connect, etc. (which is fine)-and nothing.  Do I need purchase a new Roku device?  

      Roku Stick

      SN # CT38DE088296

      • Lolo214's avatar
        Lolo214
        Newbie
        5 months ago

        I am have this issue i cannot trouble shoot because I can't access any other screen once the error is timed out im left with a empty screen with Roku logo and time. I cannot change WiFi I cannot access the "secret menu" the only think i can do is unplug! Help please ! 

    • Rod87's avatar
      Rod87
      Newbie
      5 months ago

      I am in need of assistance with this 004 error. I have reset multiple times. I tried the shortcut thing with homex5, then backx5. 

      Gets me to a report tracker window. 

      That’s it. Nothing else I can do. I cannot navigate anywhere on the device. 

      I have hard reset with the reset button, unplug completely, etc

      Any advice?

    • mathieu-LA-CA's avatar
      mathieu-LA-CA
      Reel Rookie
      5 months ago

      It is worse than that -- check my post re: ROKU Ultra playback issues.

      ALL ROKU units may spontaneously go to Update which will fail.  Error 003, Error 2.34, etc.

      I have two units - streamilng stick and an Ultra that are non-functional for over a week.

      ROKU engineering knows this. and a trouble ticket is open

      When will they provide a strategy to allow an update to an image that is functional.

      Mathieu-LA-CA

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    5 months ago

    Hey everyone,

    We’re aware of the "Can't update software. Please try again later" message showing error 004.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    Status Update 4.07: Our team is actively working on a fix and expects it to be resolved soon. We appreciate your patience!

    If you need immediate access, performing a factory reset will resolve the issue. Keep in mind it may take up to 20 minutes per device to complete.

    Thanks for sticking with us! Stay tuned for more updates.

    Roku Community Team

    • GoodbyeScamCo's avatar
      GoodbyeScamCo
      Newbie
      5 months ago

      Factory reset resolved nothing.  Neither did any of the other solutions.  Now the remote doesn't work.  So tired of this, you tried to bully a lot of people into buying new devices with a forced crash. 
      I am done with Roku.

      New Firestick is on the way. For $20.  You gonna match that?  lol!

      Let me just point out, I don't need to put up with your disgusting and manipulative behaviour as much as you need me to feed you money. So....

      Bye ScamCo.

    • sjaskaran946's avatar
      sjaskaran946
      Reel Rookie
      5 months ago

      Hi I have the same issue error 004

      CAN YOU PLEASE HELP ME WITH THIS.

      Roku Model number - G841X

      ONN MODEL NUMBER - 100012587-CA

  • mmuczynski2159's avatar
    mmuczynski2159
    Channel Surfer
    5 months ago

    OK I fixed this at least for me., after all the "routine" stuff didn't.

    Acces the secret reset menu homeX5, FFx3, rewX2

    DON't choose factory reset, but scroll down to "cycle software server" and choose that.

    My device loaded version 14.5 AND updated 4 apps after I choose that and all seems to be working

    Hope this helps all of you

     

     

    • Firestickfan's avatar
      Firestickfan
      Reel Rookie
      5 months ago

      I was having the same issue as everyone else with the failed update and Error 004 code. I was able to resolve it by going into the secret menu and doing a soft reset. Once I did that I had 3 different updates to go through until it said there were no more. I was getting tired of the failed update attempts everyday, then having to restart again to be able to use my Roku.

      • LHernandez33's avatar
        LHernandez33
        Reel Rookie
        4 months ago

        It won’t let me choose the cycle software update server.  So I tried the update software underneath and it gets to 60% and then says can’t update,

    • Wilson4001's avatar
      Wilson4001
      Channel Surfer
      4 months ago

      It stopped at 52% and failed again and again...

  • Dlharrij's avatar
    Dlharrij
    Newbie
    5 months ago

    My screen is purple only shows the the time and Roku name. How to I least go back to watch tv

    • Rtsquirrel's avatar
      Rtsquirrel
      Channel Surfer
      5 months ago

      I've been dealing with this for a month now.  Failed Update bricks Roku Express.

      Roku offers no Agent support.  The best you can do is push and HOLD the reset button for 10 seconds.  This will wipe the Roku.  You'll have to re-reguster the device on your network AND reload the apps you want AND sign in again with all of the apps.  This will only work for a couple days, then the Roku will BRICK itself again with the Failed Update.

      It's terrible that we have to do it this way.  This is one of the prices of Tech Bros getting so much power.  Good Luck.

  • Rtsquirrel's avatar
    Rtsquirrel
    Channel Surfer
    5 months ago

    This has been going on for OVER A MONTH.

    Factory Reset every couple days in BS!

    Get it together.

    You had 1 Job.

  • dcross1's avatar
    dcross1
    Newbie
    5 months ago

    there is an error in the roku software update. that is why there is an error code 004. it is not due to network issues. I have had my network provider check out my equipment, internal cabling, external cabling - no issues found. I did a factory reset. that was a real pain to setup everything again. That worked for a total of turning on the set 2 times. after that, the update message reappeared along with the failure to update and error code 004. Roku used to be a great way to get new channels. Now it's just a piece of junk. and the service that provided is a joke. 

    • Portalogem's avatar
      Portalogem
      Roku Guru
      5 months ago

      dcross1 (and everyone else still having this issue):

      So you're saying that this happened after doing a factory reset, and that you still ran into this issue with your Roku TV? That's concerning. After having resolved this for myself and my parents (who are in a different location), I also know this isn't a network issue, so I'm going to repost my workaround solution without everything else that I posted above while also showing you how to do a manual update to see if this helps to resolve this. I was only able to test this with aging Roku Express devices, so I don't know if this will work for your Roku TV. If it doesn't, perhaps someone else in this thread can provide more info on how to resolve this issue with Roku TVs. Hopefully, Roku will be able to soon resolve this. If this works for you, let us know. 

       

  • Emilysalyer's avatar
    Emilysalyer
    Newbie
    5 months ago

    HELP! I don’t know what to do. It says it’s connected the. Goes to a software update and said error code 004. I’ve tried changing from beta server to release, I’ve factory reset my tv. Can’t get in contact with a human to speak with. HELPPP

  • Mitchell99's avatar
    Mitchell99
    Newbie
    4 months ago

    Was this issue ever fixed? Still having the same issue with multiple devices.

    • Rozay's avatar
      Rozay
      Reel Rookie
      4 months ago

      Not to my knowledge. You’ll have to factory reset! That’s what fixed mine.

  • Linfreud's avatar
    Linfreud
    Binge Watcher
    3 months ago

    Can we get an update on this please? I’m paying for streaming channels and unable to watch them!! 

    whats the fix Roku? Multiple attempts to Factory reset did not work. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Hey there, Linfreud​.

      Thanks for chiming in!

      We understand that you're still having issues updating the Roku device. 

      Please note that this is still under investigation, and the team is still actively working on a fix. If you haven't done it yet, you may try doing a factory reset on the TV and see if that resolves the problem. 

      We'll keep this thread posted!

      Roku Community Team

      • Linfreud's avatar
        Linfreud
        Binge Watcher
        3 months ago

        Did you even read my message? As I mentioned already…..  

        Multiple attempts at factory reset have not worked for me. 

        If you’re going to reply to a message, you should read the message before you give a canned response. It’s insulting.

        And this issue has been “under investigation” for three months now…

  • Suse1's avatar
    Suse1
    Reel Rookie
    3 months ago

    I also encountered error 004 when updating Roku. Rebooting the router and changing the network helped a little, but the problem didn't go away completely. I'll try using the secret menu - thanks for the tip, maybe that will solve the situation. I hope Roku fixes this bug quickly.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Hi, Suse1​.

      Thanks for reporting!

      Did the factory reset help with your issue, as suggested as a workaround for this issue? Please note that currently, this is still under investigation, and we're still waiting for a fix.

      Stay tuned for more updates!

      Roku Community Team