Hey there, Linfreud.
Thanks for chiming in!
We understand that you're still having issues updating the Roku device.
Please note that this is still under investigation, and the team is still actively working on a fix. If you haven't done it yet, you may try doing a factory reset on the TV and see if that resolves the problem.
We'll keep this thread posted!
Roku Community Team
Did you even read my message? As I mentioned already…..
Multiple attempts at factory reset have not worked for me.
If you’re going to reply to a message, you should read the message before you give a canned response. It’s insulting.
And this issue has been “under investigation” for three months now…
Sorry for overlooking the info you provided, Linfreud.
Please note that this is still under investigation, and we're waiting for the team to release a fix soon. We're sorry for the inconvenience that this may have caused you.
No worries; we'll keep this thread posted as soon as we get an update from the team.
Roku Community Team
It has been MONTHS and still no fix???
Hey, Linfreud!
Heads up, this issue is still being worked on, and we have not received any updates on when the fix will be released. But, we'll circle back as soon as we get info.
Stay tuned!
Roku Community Team
