Features, settings & updates

[Scottallen]

Pretty obvious this was an update that did this my 55inch is updated my 32inch isn’t it works 55 doesn’t ..A ROKU UPDATE TO STOP SCREEN MIRRORING… 

[RokuJohnB]

Hi @Scottallen,

Thank you for the additional information!

We would like to look into this matter more thoroughly, as we understand that the screen mirroring stopped functioning after the update. Could you elaborate more about the troubleshooting steps you have taken so far?

We'll wait for your response.

Thanks,

John

[Scottallen]

Turned always allow on in screen mirroring and that didn’t work so I did a factory reset still doesn’t work

[Obrion]

I fixed the issue by disconnecting Roku from electricity for about 20 sec. Nothing else suggested here worked, including “system restart” from the settings menu.

[RokuTakashi]

Hi, @Scottallen

We appreciate you for keeping us posted.

May we know what specific Roku device you are having issues with? Also, what device are you trying to connect with to your Roku device?

With more information, the better we can assist.

Best wishes,
Kash

[GrizzlyFidele]

Thanks to you!
Idem for me all my device cant connect!
after more than 20 secondes! All seem good!

[davidlily343]

I have issue right now 

[ananyakajla]

Hi team Roku,

I recently purchased a brand new Kogan branded Roku TV device (50 in) in Australia and I just can't seem to get the Screen mirroring to work for me on my Samsung S21 Ultra phone. My roommate who uses a Samsung S22 Ultra has the same problem as well. I read through this entire chain and followed every suggested troubleshooting method to no avail. Could someone please help me with this?

- Roku Device Model No: 

Kogan Model -> KALED50R94KA

Model: GF12X - Roku TV

- Serial No:

X01200CCKML6

- Device ID:

S14KJ38CKML6

- Software/ OS Version

12.5.5 . build 4174-EA

- Tracker ID

L6-069-477 (Timestamp: 2024-02-18T05:57:50Z

[RokuTakashi]

Hi, @ananyakajla

Thanks for posting, and we're glad to have you here in the Roku Community.

We understand the issue you've encountered, and we'd be more than willing to assist. Kindly be advised that we'll forward the information and concern to the appropriate Roku team for further investigation. In the meantime, we'd like to ask for your mobile device information such as:

• Mobile device brand, model, and OS version.

Looking forward to hearing back from you.

Best wishes,
Kash

[ananyakajla]

Hey Kash,

Here are the details you've asked for:

- Mobile device brand: Samsung

- Model: Galaxy S21 Ultra (SM-G998U1)

- OS version: Samsun One UI 5.1 (Android 13)