Discussions

[Kweik247]

I purchased my onn Roku smart tv from Walmart one week ago. It’s been freezing and shutting off and restarting is there any reason why it would do that? 

[Mikkib]

My Roku stream bar is doing the same thing continually very frustrating cuz I can't even watch a whole show cost too much money for this to be happening.

[RokuJanadeeK · Accepted solution]

Hi @Kweik247 and @Mikkib,

Thank you for reporting this issue to the Roku Community!

We understand that you're having issues with your Roku device constantly rebooting. We're sorry to hear that you're experiencing this issue.

We recommend giving the following troubleshooting steps a try:

1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
2. Check for updates. Go to Settings > System > Software Update > Check Now
3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

We're anticipating your response regarding this.

All the best,
Janadee

[Angel50]

Having issues with mine nothing works , have tried all suggestions 

9.3.0 * 2129

s/n X00700DFLXJ8

roku tv D803X

onn model # 100018253

[MelissaHull]

My Hisense is persistently going back to the main menu, and sometimes even shutting off and restarting. All troubleshooting has been done and the issue is still driving me bonkers

[Adelg23]

My tv only displays the onn. RokuTv letters then goes black then the letters appear again and it does that all day I can’t access the menu or restart I’ve tried disconnecting it and nothing

[HDMIGuy]

@Adelg23 You didn't indicate what TV you have but it should have a way to factory reset the TV often on the back of the TV using a straightened paper clip.  I would try a factory reset of the TV.  Just unplugging the TV will not do a factory reset, if it did your TV would factory reset every time the power to your home went off even for a short time.

[Adelg23]

• It’s a 32" 720p HD Roku TV. Model: 100012589
• I tried the reset button on the back, disconnecting it and resetting it with the remote and no luck!

[Elondeado]

Model No 65S41 S/N2207GNC000447A05385 My tv has been on a boot loop tried everything when are they going to come out with a solution???

[renojim]

@Elondeado, you can try a factory reset or recovery mode.  Beyond that, if it's still under warranty, contact TCL.

How do I factory reset my Roku® streaming device? | Official Roku Support

How to use Recovery Mode on your Roku TV™ | Official Roku Support

Where can I get support for my Roku TV™? | Official Roku Support