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Kweik247
Newbie

Tv keeps shutting off and restarting

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I purchased my onn Roku smart tv from Walmart one week ago. It’s been freezing and shutting off and restarting is there any reason why it would do that? 

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1 Solution

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tv keeps shutting off and restarting

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Hi @Kweik247 and @Mikkib,

Thank you for reporting this issue to the Roku Community!

We understand that you're having issues with your Roku device constantly rebooting. We're sorry to hear that you're experiencing this issue.

We recommend giving the following troubleshooting steps a try:

  1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
  2. Check for updates. Go to Settings > System > Software Update > Check Now
  3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
  4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

We're anticipating your response regarding this.

All the best,
Janadee

Nadee K.
Roku Community Moderator

View solution in original post

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2 REPLIES 2
Mikkib
Reel Rookie

Re: Tv keeps shutting off and restarting

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My Roku stream bar is doing the same thing continually very frustrating cuz I can't even watch a whole show cost too much money for this to be happening.

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Tv keeps shutting off and restarting

Jump to solution

Hi @Kweik247 and @Mikkib,

Thank you for reporting this issue to the Roku Community!

We understand that you're having issues with your Roku device constantly rebooting. We're sorry to hear that you're experiencing this issue.

We recommend giving the following troubleshooting steps a try:

  1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
  2. Check for updates. Go to Settings > System > Software Update > Check Now
  3. Restart your Roku player. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
  4. Last resort, factory reset: Go to Settings > System > Advanced System Settings > Factory Reset.

If the issue is persistent after doing so, please provide us with this information:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

We're anticipating your response regarding this.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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