Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
Welcome to the Roku Community, @Mrs_S.
Thanks for letting us know about the trouble you've encountered on your Roku TV and the steps you took to resolve it.
Can you provide us with a screenshot of the issue you are experiencing?
In this case, we recommend performing a factory reset on your Roku TV that may resolve the issue you are experiencing. Please note that resetting a Roku device erases all its settings, apps, and account data, essentially returning it to factory conditions.
You can follow the steps below to perform a factory using the physical button on your Roku TV.
- Locate the reset button on your Roku device, which is usually on the back or bottom. The physical Reset button is either tactile or has a pinhole design that requires a straightened paper clip.
-
Ensure your Roku TV is powered on.
-
Press and hold the reset button for exactly 10 seconds.
-
Watch for a fast-blinking light, indicating that the reset is in progress.
-
Once the light blinks at a normal rate, release the button.
After a successful factory reset, your Roku device will restart in the same state as a factory-new device.
For more detailed information, visit our Support article on Factory resetting a Roku streaming device.
Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.
All the best,
Chel
