Discussions

[Oz4]

Adding to the list as all channels through Roku will either become distorted or suddenly switch to low volume. I have 2 devices with the same issue of late! .. anyone know what's going on? The only way to correct is to which channels in the best case, or re-boot in the worst case! VERY bothersome/annoying to say the least..

[RokuJanadeeK]

Hi @Oz4,

Thank you for joining us here in the Roku Community.

We understand that you're having issues with streaming. We'll do our best to assist.

May we know the following information?

• What specific channel(s) is affected?
• When did you start seeing the issue?
• Have you already tried this process? Remove the channel, restart the device, and add the channel.

Please keep us informed so we can continue the help.

Regards,
Janadee

[Duplo9cut]

same

[RokuCarly]

Warmest welcome here in the Roku Community, @Duplo9cut!

We appreciate you reaching out for support about the audio issues you've been experiencing and we'd be more than happy to provide you with the most accurate resolution. 

Before we proceed, we'd like to know more about this so kindly provide us with the following details below:

• What specific devices are you having this issue with?
• Is this happening to a certain channel?
• Do you have any external devices plugged into your TV as well?

We'll be anticipating your response as we are more than eager to help you get back on streaming.

Best regards,
Carly

[SunnyFlowersLDJ]

I have 2 new Spectrum routers this week.  Audio is garbled upon booting, then needs rebooted. Sometimes it works, sometimes not. Usually buffers then bounces me out to Home Screen. Volume buttons on remote seem to affect this every time we raise or lower volume it buffers & goes to Home Screen. Never get to watch anything in its entirety on tv. We end up watching on our phones or computers. Roku tv with Spectrum & YouTube tv..  Hulu, Tubi, etc all behave the same so no matter the app, or channel, the problem persists. New Routers do not help! We reboot 3 times an hour or more! Very disappointed paying for services not rendered. Maybe it’s the Roku tv not working properly? 

[RokuArjiemar]

Hello! @SunnyFlowersLDJ,

Thanks for the post,

Your Roku streaming player or Roku TV system provides you with access to stream audio and video from the internet. For this to work, your Roku device must maintain a good connection to your network and the internet. You can check the quality of this connection from the Settings menu on your Roku device at any time. 

Use the following steps to check your network connection.

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

Your device will check available networks, network connection, and internet connection. A green check mark will appear to the left of each successful one. When the test is complete you will see a pop-up with the connection results.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar

[SunnyFlowersLDJ]

It’s not volume issue, it’s distorted audio. Commercials come on & the audio distorts & never resets to normal then buffers & bounces me out to Home Screen or automatically reboots. If the audio does correct itself, once the show is paused or volume buttons on remote are used, it distorts the audio again. This happens all day long for a year now with no fix. I have new Spectrum router last week, modem is fine, other devices work well. Maybe it’s this Roku TV??? 

[RokuJohnB]

Hi @SunnyFlowersLDJ,

Thank you for posting here in the Roku Community!

We want to further investigate this issue that you're experiencing. Can you please provide the following information below?

• May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• How far is your Roku device from your network router?
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                John

[SunnyFlowersLDJ]

I have a Roku tv. The modem & new router aren’t even 2 feet away. Spectrum has upgraded my router last week & modem is functioning fine. This is the only device we have trouble with, the other tv’s are not Roku & work fine, no garbled audio. This Roku tv is the only one experiencing garbled audio, especially when commercials start or if the same channel has been on a while, the audio randomly gets garbled & never self corrects, like right now It’s suddenly garbled at random. Every day, all day long. 

[RokuArjiemar]

@SunnyFlowersLDJ,

Thanks for the post,

• Do you have any other device/s connected to your TV? (e.g. speakers and other sound systems)
• Is this happening on all contents/channels or is this isolated to 1 content/channel?
• Do you have a Roku Branded TV or a Roku TV?

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar